Naturally, we think we're pretty awesome when it comes to customer service. We offer excellent customer service and even have a 100% Satisfaction Guarantee. But why should you believe us? Everyday, we receive surveys back from customers telling us what they think. Hear what they have to say below:
We have been using MyBinding.com for years for our plastic spirals. They have always been well priced, easy to work with, and fast. Switching sales people three times was a bit of a bummer but our current sales rep is pretty good.
Corrie, Portland, OR
Very good communication on order by email; good updates. Shipment well packed by manufacturer.
Bruce, Ukiah, CA
Phoenix was the sales person who helped me. I have to thank him very much for his patience in helping me. It took me several days to get information on my end and I called several times over 2 or 3 days. Phoenix helped me choose which machine would be best for our company needs and he did not sell me a machine that was more than we needed or less than we needed. He also helped me pick out supplies that we would need for our projects. I appreciate the product knowledge that Phoenix had and his help. Thank you, thank you!!
Kim, Dallas, TX
I love the product selection. I have found items here that I have had very hard times finding anywhere else.
Stacey, Calgary, AB, Canada
We had one problem with mislabeled product. The customer service people were very helpful in correcting this.
Kathy, Bloomington, IN
Your sales rep. Sarah that I have reached on several orders was knowledgeable and a pleasure to deal with, give her a raise! Great employees are ever so important to a company such as yours.
Gordon, Newfoundland, New Jersey
Aaron a representative called to explain some of the order and then assisted me in correcting all the kinks.
Janine, WA DC
I am very pleased with your company and products. Your customer service is top notch!
Laurel, Stockton, CA
The confirmation on my first order was remarkable. I mailed a Postal Money Order from Massachusetts on Saturday morning and received confirmation on that order on Monday afternoon. That's nothing short of amazing. The laminating pouches were received the following week. Well done! Thank you.
John, West Concord, MA
I was a little concern when seeing that 15" cutter is cheaper than the 12" one. But the product is more excellent than I expected. I love it!
Molly, El Monte, CA
We normally purchase our office supplies from Staples, but now that I've seen what competitive prices MyBinding has to offer (or is willing to match) I plan to purchase all our future binding supplies from you!
Lisa, Portland, OR
It doesn't matter who I talk with, your employees are all very knowledgeable. Thanks for the good service you provide.
Sue, Chadds Ford, PA
I ordered wrong item first time I ordered and customer service was excellent. Should have phoned order in and asked questions first.
Loy, Portland, TX
I had no personal contact with the company. Everything I did was online but my experience was good and the site was easy to use. Shipping was fast and complete with email notices every step of the way. Very pleased with the company.
Patsy, Myrtle Point, OR
I just received my order today, I cannot believe how fast I received my merchandise. I plan on ordering all my binding supplies from you.
Cathy, Irrigon, OR
Always had a smooth experience with MyBinding.com. Nice to be able to call up and say I want to reorder past purchases without having to know the stock numbers etc. Customer Service has always been great.
Jill, Eden Prairie, MN
I have been having trouble since March getting our local supplier to deliver. Then I found your company. The laminate arrived the day after I ordered. I'm so happy, we will continue to order from you. Thank you for your help and prompt delivery.
Your website is a wealth of information and products, and very well organized in my opinion. As a newbie to binding, your site helped me tremendously with my choices and my final decision as to the product I purchased. That, and with the help of (Shauna) who took my order, I'm sure I'll a satisfied and loyal customer for further supplies. Thanks Shauna for all that you do.
Marc, Mansfield, TX
The site was very easy to navigate, and questions of mine were answered promptly and courteously by customer service.
Valerie, Los Angeles, CA
I talked with Aaron at direct phone number (503) 207-0386 and he was extremely helpful and provided me with all the information I needed. He was friendly and very customer service oriented.
Gail, Southfield, MI
Wow! That was fast delivery and just in time for work on major projects in several classes. It is very different from the older models I have been borrowing. It took me a few minutes to read the directions and learn how to use it. Since I am challenged in reading and following directions of that sort, it was amazingly easy to understand.
Marilyn, Young, AZ
I especially like the reorder process. It is so helpful to not have to look up the item every time I shop.
Carmen, Colorado Springs, CO
I am amazed at how fast my items arrived. I ordered on a Friday and they were here by Monday morning before I even received the confirmation shipping email!
Kathy, Everett, WA
Chris is the first cold call sales rep that I wish would have been knocking on my door 4 years earlier...he would have saved me lots of time and money. He zeroed in on the things that he knew made me a very qualified prospect. He didn't sell me a thing....I take full credit...I bought it LOL. He is now a trusted adviser.
Rob, Portland, OR
We were in need of wires and I was able to get them picked up at your office in less than an hour's time after placing my order. Thanks to you we made our deadline and have a very happy customer.
Peter, Portland, OR
I had a need for some customized items to put out 100 small books. They had no problem with it and I received my items in a timely manner. Because I had them prepunch the paper, it saved me HOURS of work. Way to go guys! I have since ordered from you again and am very pleased with that order.
Donalie, Park City, KS
We liked the selection of different thickness of clear covers. I also like the choice of economy shipping. Once we had our purchase order account set up, everything was great. We will be ordering more from you in the future.
Marshall, Conway, SC
I have been doing business with your company for about 5 to 6 years and have never had any problems with shipping, customer service, etc. Everyone is so nice and I actually got a call back on this last order as I had accidentally duplicated it (from online). I canceled one order right away after I saw two emails with two different invoice numbers on them. It was the end of the day and I was in a hurry, so I thought by calling everything was set. Well the next day, I had a call from your order department wanting to confirm that we only wanted the one order, not two. So the cancellation from the night before didn't get relayed to that person for whatever reason I do not know. Things happen and maybe it just hadn't come through your system yet. By and by, I thought that was FANTASTIC that she called me just to confirm my one order. NOW THAT'S WHAT I CALL CUSTOMER SERVICE!!!! Keep up the good work and please pass this onto your employees and let them know "what a great job they are doing"...PLEASE. Not often that we hear from our employers that we are doing a good job...and it certainly could make that person's day.
Juanita, Kansas City, MO
Thermal binders are not that easy to find anymore, and I am so glad I discovered your company after my old supplier stopped stocking them. Your service and selection are wonderful.
Leslie, Media, PA
Phoenix was very helpful in validating the machine I planned to purchase and with the binding supplies needed.
Joy, Colorado Springs, CO
Thank you for all of your help with our exchange. Not having worked with your company before, I wasn't sure how complicated the return/ exchange process might be. But I was most happy to find it was totally easy and painless. Sean was awesome to work with! We received our new shipment within days. Thank you!
Christina, Boulder, CO
Our first order we needed it all right away and you were able to get it to us even though it was a holiday weekend! Great job!
Megan, Los Angeles, CA
Michelle with MyBinding has always given our company great customer service. She's very pleasant to speak with over the phone.
Amanda, Homewood, IL
Your customer service reps are always so helpful. Alexis & I believe first time I ordered young man's name was Phoenix. Extremely good service.
Kim, Cinncinnati, OH
You had what I needed when I needed it. Since I work for a state university it was great that you don't charge sales tax, so I didn't have to jump through the tax-exempt hoop.
Colleen, Kalamazoo, MI
The rep was very pleasant when I called about our order since we were down to our last few binder pins. After the call, I received several emails keeping me informed of the status (which I hadn't noticed before but maybe was taking place).
Sydina, Philadelphia, PA
First time experience purchasing office equipment online. I found the people I talked to on the phone very helpful and knowledgeable about the equipment. Great experience!
Pam, Cherry Hill, NJ
Dustin did a great job of matching prices and even getting me a better price. He was great to work with and everything went smoothly. Thanks for a wonderful experience!
Lynette, Los Gatos, CA
I called to confirm price on the website because it was so much lower (about $300.00) than competitors. I was certain this was a typo. It wasn't!!!!! Terrific price on shredder.
John, Lehighton, PA
Michelle really helped us out a lot during the buying process. She's a great asset to your company!
Chris, Lutz, FL
Everyone I spoke with was very helpful and had the knowledge of the products I was seeking.
Richard, Alpharetta, GA
We recently started using your binding services and have been very pleased with the service. We recently had to return an item and replace with another and the customer service reps. were very helpful in sending me samples to make sure I got exactly what I needed.
Pat, Pico Rivera, CA
Couldn’t be happier. Sales associate was very knowledgeable and friendly in helping me choice the right binding machine.
Dave, Cross Lanes, WV
Your website is EXCELLENT Very easy to find information and really have a solid sense of your products and selection. The videos are very helpful too. I called to ask a few questions to customer service which is also excellent. Each time I called I had very little wait and spoke to a very friendly and helpful person with knowledge of the products. Great Job.
Laia, Sidney Center, NY
Your price on the binding machine was great, I also liked the demo video, pretty cool!
Anthony, Berlin, MD
Michael helped me on the phone when I got stuck with the on line ordering. He was very kind, helpful, professional and efficient in talking me through the process. Wish my cable company could be like that!!!
Anne, Houston, TX
Could not have asked for a better experience. Josh went out of his way to help me with my purchase.
Tim, Mineral Wells, TX
Responsiveness of service and sales staff is excellent. Willingness to help problem solve is also excellent.
Pam, Eugene, OR
John Killeen just happened to stopped by the office. I had several questions and concerns about the pieces of binding equipment we had. He was able to answer all my questions and offer options that met our needs and concerns.
Karen, Tumwater, WA
I've ordered from you in the past and will continue to do so as you do provide excellent service and the product arrives in short order.
Ruth, Hillsdale, MI
You carry exactly what I was looking for. Your prices are similar to, and sometimes much lower than, what I had been ordering until my supplier stopped carrying these products.
Erica, Boston, MA
When my product was delayed because of back orders, I not only got an email but I also got a phone call from a real person! I only ordered some white board cleaner I think my total with shipping was $15 or so and I get a personal phone call? Who has that kind of service any more? I'm grateful for this survey because I wanted someone to know I was impressed. I will absolutely use My Binding again in the future and recommend others to do so as well.
Carri, Santa Barbara, CA
The person that I deal with in sales Shawn..... very polite and professional, he always has the right answers. He is a team player ...MyBinding is very lucky to have him ...THANK YOU –
Paul, LA, CA
I've purchased a GBC before and did a lot of excellent binding with it. I enjoyed the fact that I could make my own books and didn't have to shop for a binder...I saved time and money. Thank you,
Marilyn, Fort Pierce, FL
I placed my order yesterday and had UPS at my front door this morning. It was a big surprise because I was in no big hurry for the products and hadn't requested rush service. I called your office and thanked the party who answered...a young man, I believe. I'll definitely be a repeat customer though my needs are neither large nor frequent.
Very satisfied with the time in which I received the machine from when I ordered it. I have used the machine and I am extremely satisfied with it. I look forward to ordering other items from your company. I am so very glad that your company ships to Bermuda.
I much appreciated your phone call to get my street address when the PO Box address was not adequate. Usually, that situation results in returned merchandise, or communication hassles until we get it right. One call and the item arrived the next day by UPS.
Willard, Vaughn, WA
Because of the holiday, I wasn't able to get my products as quickly as I would've liked... but I knew this. A customer service representative called me to alert me to this. It was refreshing!
Suzette, Okemos, MI
Dustin was great to work with.... Not only did he know the products but also how they fit into my needs.
Albert, Albuquerque, NM
I haven't received the products yet, but they were shipped today. The person I dealt with on the phone was incredibly helpful and patient, leading me to a binding machine that was on sale that would fit my needs. I must say that I was extremely impressed with his knowledge, patience and helpfulness.
John, Brainerd, MN
Dustin was very helpful in helping me select a laminator and shredder that would fit the needs of our school. He is very knowledgeable of the products you sell.
Debbie, Montgomery, IL
Excellent product. Could no believe how fast you communicated shipping time and it was at my doorstep withing two days! I'd say that's pretty good timing from OR to PA!
Nancy, Beaver, PA
Chris has done an OUTSTANDING job since day one. He has made working with MyBinding a pleasure. I now consider My Binding as one of my valued business partners.
Rob, Portland, OR
Usually I don't fill these out, but I was really happy with our experience. The site was easily to utilize, the selection was great, the prices were the lowest I found in my search. Also, I was emailed an actual invoice, not a link to one or a mere summary of my order really helpful. The shipping time was good only took a few days to get here and the cost was reasonable. I got exactly what I ordered and was pleased with the quality of the items. Overall, an excellent online shopping experience.
Holly, Muscatine, IA
Michelle was wonderful and her willingness to match a competitor's pricing and winning attitude is what made me order from your company.
Scottie, San Francisco, CA
Rec'd my shredder with carrier damage. Emailed C/S with photos. Rec'd email response next morning that replacement had already been ordered. It was here within 5 days. No hassles . . . Gotta love a company like that !!
Ashley brought my product to me when I asked for pricing on different binding options. I purchased laminating sheets that were 51% of what I have been paying. Gotta love that!
Lois, Portland, OR
Phoenix was great! He even took the time to call the supplier to ask detailed information about the product description.
Judy, Atlanta, GA
Your reviews and information listed with each machine was very helpful. It made it so much easier for me to pick the right machine. Thank you.
Tracy, Santa Cruz, CA
We live in Australia and even when adding shipping costs the products were cheaper to buy from MyBinding.
Robert, Drouin, Australia
Dustin was extremely helpful. Our company will definitely continue using MyBinding, mostly because of his positivity and professionalism, level of knowledge, and outstanding customer service.
Jacquelyn, Houston, TX
My experience with this company over a number of years has been outstanding. The product, the turn around time, and, most helpfully, the analysis of the products have been excellent.
Margaret, Indianapolis, IN
Shawn is our customer service representative. He is absolutely amazing! He always does a fantastic job taking care of our needs and reminding us of sales.
Beth, Sacramento, CA
We have had very good experiences with your company from repairing an obsolete binder to purchasing a new unit! We appreciate the lower prices on supplies and the courtesy of sales staff willing to send out samples for products we were considering! Thank you!
Renee, Cobleskill, NY
I had a most wonderful customer service representative and he has helped me through the entire process from helping me decide what to order to making sure the order shipped.
Mitzi, Hillsville, VA
I found MyBinding.com when GBC discontinued the binding covers and spines I use for my financial statements. Very good service and reasonable shipping times even though you are across the country.
Adam, West Hartford, CT
I came by the office to pick a few things that I needed to get before I leave for Honduras this weekend and was greeted by a very friendly and helpful staff. I got just what I needed and was finished in record time.
Gary, Carson, WA
Your website was user friendly and the product was easy to find. The services you provided online were great and I found competitive pricing on binding items we use frequently.
Nancy, Temple, TX
Your customer service is exceptional. You have some of the friendliest, service oriented people. We love the discounts and usually wait for those. We appreciate you all!
Denise, Bend, OR
I needed 3 sets of poly backings by today, and I didn't find out until 4:00 p.m. Central on Friday. The customer service rep with whom I spoke (I believe his name was Phoenix) was he checked with the warehouse manager and made sure everything would be in order for them to arrive today. Thank you for saving us admins!! Fantastic!
Jeanine, Minneapolis, MN
Chris found the binding supplies we needed when other companies could not. We will continue to do business with MyBinding.com.
Diane, Lake Oswego, OR
I was impressed when I called Customer Service and the phone was answered right away by a human being. Also that the company accommodated an exchange for something that was my fault, ordering the wrong capacity UniBind spines.
Grace, Chicago, IL
Your employees are very knowledgeable make very good suggestions if I am trying to save $$ for certain products. Keep up the good work. I'm glad I found your company and so is my boss. Thanks again.
Sue, Chadds Ford, PA
Josh helped me...what a nice guy. Went out of his way, answered all of my questions and then some. Excellent customer service!
Colette, Anchorage, AK
Dustindid a great job first by answering my questions via email, then he showed me various products in the office when I chose to come by to test the products before buying. He is very professional, patient and knowledgeable about the products. I am very pleased with my experience and will recommend MyBinding to others (already did to Copyman but he is one of your customers!)
Nagla, Portland, OR
Dustin, we great! I didn't have a clue about what I needed and he took the time to educate me. Great experience!
Walker, Tulsa, OK
I called before placing the order just to see if I could ask some questions about the options. I was surprised at the quick answer, the knowledge and helpfulness I received. It increased my confidence in the purchase.
Keirsten, Davis, CA
I have asked customer service agents fairly extensive questions about products (reliability, effectiveness in a very specific situation, etc.). Customer service agents have always taken as much time as needed to thoroughly answer my questions. CSAs are well informed about the product lines. Expertise has ranged from very good to excellent.
Greg, Bedford, MA
We have been buying our report binding supplies from our office supply place Quill.com but their prices have gone up 50% and they are no longer carrying the sizes we need. I am so glad I found your place online.
Stephanie, Orinda, CA
Mike Bocanegra let me know that they could customer make the plastic holders that I use on my laundry bags. I typically order them from CA. If Mike had not mentioned it I would not have known. MyBinding save me 50%. I was excited.
Chris, Hillsboro, OR
You guys have been great to work with. Found you after calling another binding company that I didn't receive great customer service with. Every time I have called the sales reps have been overly helpful. My company now has order multiple times from you. Thanks!
Amanda, Salt Lake City, UT
So far I've been very pleased. This last order proved that I picked the right company for my binding needs. Very customer friendly and understanding the urgency of need when orders get messed up. Thank you!!
Dale, Pittsfield, ME
Customer service was great. Also having a live chat helps makes decisions easier and the purchasing process was very smooth.
Don't know about shipping time yet, but you clearly had the best selection and great reviews for all the products. I hope the product is as good as your company!!
Ashley, Longmont, CO
When the item we requested was on back order, a customer service rep called and offered another product which was available, and also cost less!
Kristina, Salt Lake City, UT
The website is a pleasure to use; I also appreciate the evaluation of the product, especially when I have looked at punching and binding machines the positive and negative points are both in front of me so that I have good information in making a decision.
Margaret, Indianapolis, KS
I think it's EXCELLENT that you offer international shipping. I also think the customer service was lightening fast and am thrilled with your prices. I have definitely bookmarked your site and will be back in the future!
Meilisa, Victoria, BC
I am thrilled that MyBinding has started offering fast back and perfect back strips! I have a local vendor that is not at all reliable and does not provide online ordering.
John, Austin, TX
In the day of competition we continue to use your service because you deliver your products as expected and with prices that rival your competition. The one time we did get the wrong product, not only did you make it right you did so in such a timely manner that we were able to satisfy our customers’ needs. This has helped us both. Thank you for your outstanding service, you have a customer for life.
Troy, Livermore, CA
I appreciate the descriptions having both strengths as well as weaknesses of the product. It really helps in deciding what machinery/products are right for your particular needs.
S, Detroit, MI
I wanted to purchase pouches to laminate photographic images (and needed very good clarity and minimal bubbling) but didn't know which of three types (your house brand, and 2 trim levels from GBC) to order. Your customer service rep. mailed me a few samples, which allowed me to make a decision without purchasing 100 pouches to see if they were suitable. Outstanding customer support.
Gregory, Bedford, MA
Really appreciated the in depth reviews including product strengths, weaknesses and recommended usage.
Suzanne, Western Springs, IL
Whoever thought to put chocolate in the last box I received is a GENIUS! I was having a rough day, working hard, and happy to have my order arrive, and then a king size Reese's appeared inside the box. Made my day and made me a customer for life.
Teresa, Austin, TX
Excellent pricing. I really like that the manuals of the binding machines were available to look at in .pdf format. I also liked the reviews of the different machines very helpful in making my selection.
Colleen, Quakertown, PA
Shawn is my customer service rep. We work together via email for the most part. He's great about keeping me notified of sales and finding new materials when I need them. He has solidified our business relationship.
Jan, Dallas, TX
I compared prices and your price was excellent. I also called to get a review on the binding machine and the person I spoke with was very helpful.
Lori, Thousand Oaks, CA