Return Policy

Please review our return policy below. If you would like to return your order you may submit a Return Request here.

Return Timeframe

All returns are at the discretion of MyBinding and must have an assigned Return Authorization Number (RA#). The RA# must be requested within 30 days of receipt of your order and must be requested before you ship back the order. Requests made after 30 days are not eligible for return. Products shipped back without a valid return authorization number are not eligible for return and will not be processed.

If the merchandise is not shipped back within 7 calendar days of the issuing of the RA#, MyBinding has the right to cancel/void the return authorization.

Return Requirements

  • Return Authorization is required for a return to be accepted.
  • All returns need to be unused and in resalable condition.
  • The return authorization number must be referenced on the shipping label.
  • Do not write on the product boxes.
  • Returns must be received in the same packaging and condition as originally shipped.
  • Items that are returned from outside of the US, including defective machines and warranty claims, must be shipped at the sender's expense. Please refer to our Terms & Conditions regarding refused shipments and order cancelations.

Restocking Fee

All returns are subject to a restocking charge of 25% of the product total, except in the case of a defective product, product damaged in shipment, or product received not as ordered.

Shipping Refund Policy

Shipping charges are not refundable unless the product was received defective, damaged in shipment, or not shipped as ordered.

Shipping Refunds for Defective, Damaged, or Not As Ordered

If merchandise is originally received as defective, damaged, or not as ordered, MyBinding will send an email with a complimentary shipping return label to cover the return shipping costs. MyBinding must be notified of these issues within 7 calendar days of receipt in order to be eligible for refund/exchange. Returns not meeting these conditions will be returned at the customer's expense (see below).

All Other Instances

The customer is responsible for the return shipping cost, insurance, and protective packaging in all other instances. It is the customer’s responsibility to package the product securely for transit (to prevent damage), to insure the package (for entire value of contents), and to choose a shipping method with a tracking number. Please provide that tracking number to MyBinding.

Return Exclusions/Disqualifications

  • No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged, or have stickers on them.
  • No returns or exchanges will be accepted if merchandise was custom produced, including custom size, custom color, custom printed, or custom-built supplies or equipment.
  • No returns and/or exchanges will be accepted if requests are made after 30 days.
  • No returns and/or exchanges will be accepted if the order is shipped back without a valid return authorization number.
  • No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged, or have stickers on them.
  • No returns and/or exchanges will be accepted if merchandise is a board of any kind (including but not limited to whiteboards, chalkboards, bulletin boards, tack boards, display boards, and letter boards).
  • No returns and/or exchanges will be accepted if merchandise includes large items/equipment that must be delivered oversize or by truck are non-returnable. Any damage to these items must be recorded on the bill of lading that is signed upon delivery.
  • No returns and/or exchanges will be accepted if merchandise includes laminating film, laminating foils, and hot stamp foils are not able to be returned.

Evaluation

Before replacements and/or refunds are processed on equipment of any kind, the returned merchandise will be evaluated by the MyBinding service department. This evaluation will determine whether the problem is due to a manufacturing defect or operator misuse. If the service department deems it as a manufacturing defect, the return and/or exchange will be processed as per the outlines of this return policy. If deemed operator abuse, the equipment will not be eligible for return. Instead, the customer will be contacted with a service and/or repair quote for the machine.

Refund Timeframe

Approved refunds are processed within 30 days after the returned merchandise is received. Refunds will be issued to the original payment method.


How to Submit a Return Request

We're sorry to hear you want to return your item. Before doing so, we encourage you to contact us to see if we can resolve the issue. You may call us at 1-800-944-4573 or email [email protected] so that we may address any issues or questions you may have individually.

If you would still like to return your order, please follow the steps below. Before you complete the return request form, be sure you have read and understood our entire Return Policy as described on this page. Call us at 1-800-944-4573 if you have any questions.

Step 1) Complete our Return Authorization Request online form

Step 2) Wait for Customer Service to contact you with the next steps

BELOW POLICY WAS PRIOR TO FEBRUARY 2022 -- KEEPING FOR HISTORICAL REFERENCE. DO NOT MAKE VISIBLE.

Learn about our Return Policy below. Submit a Request for Return Authorization by completing the form on this page.



What is Your Return Policy?

At MyBinding we will gladly accept returns within 30 days of your original purchase. After 30 days, we cannot accept returns. If you need to return something, please submit a Return Authorization request by completing the form on this page. Any products received without a return authorization cannot be accepted. If you have any questions about returning a product, you're welcome to email us at [email protected]. Return shipping will be the responsibility of the sender. Please note that pictures may be required prior to a Return Authorization being issued.

Parameters to our Easy Returns Policy are:

Return Authorization is required for a return to be accepted.
Return shipping will be the responsibility of the sender.
Supply items need to be unused and in resalable condition.
Equipment needs to be in its original product packaging and in resalable condition.
Items with an original sales price of $250 or more are subject to a 25% restocking fee.
Items that are returned from outside of the US, including defective machines and warranty claims, must be shipped at the sender's expense. Please refer to our Terms & Conditions regarding refused shipments and order cancelations.


    The following items are not able to be returned:
  • Personal Protective Equipment (PPE), including but not limited to masks, gloves, face shields and sanitizer.
  • Custom items, including but not limited to imprinted materials, custom covers, and custom-length binding products.
  • Service parts.
  • Consumable items, including blades, dies, and cutting sticks.
  • Laminating film, laminating foils and hot stamp foils.
  • Boards, including but not limited to whiteboards, chalkboards, bulletin boards, tack boards, display boards and letter boards.
  • Large items/equipment that must be delivered via UPS Large Package ("oversized") or by Freight Truck. Any damage to these items must be recorded on the bill of lading that is signed upon delivery.
  • Orders with a promotional gift card will be refunded less the promotional amount.

After the 30-day return period, machines that are defective may be covered by the manufacturer under the terms of their warranty. If you have questions about the terms or conditions of the manufacturer warranties, please contact us by email at [email protected] or call us at 1-800-944-4573.