MyBinding.com Frequently Asked Questions
Commonly asked questions:
- 1. Who is MyBinding.com?
- 2. What's your return policy?
- 3. How long will it take to get my items?
- 4. What methods of payment do you accept?
- 5. Can you help me fix my machine?
- 6. Can I have my name or logo imprinted on Covers or Combs?
- 7. Do you have a low price guarantee?
- 8. Will you ship products internationally?
- 9. I lost the instruction manual for my machine, can I get a copy?
- 10. How do I log out of my account?
- 11. What is HIPAA and FACTA security compliance?
- 12. What is the remittance address for invoice payments?
- 13. What should I do if my item arrives damaged?
1. Who is MyBinding.com
MyBinding is one of the largest binding and laminating dealers on the web with over 30 years experience in the binding industry. With a local sales force based in Hillsboro, Oregon we sell a huge variety of equipment and supplies from manufacturers such as GBC, Acco, Akiles, Tamerica, Renz, DFG, and more. In order to support our substantial base of both local and internet customers we have over 20,000 feet of warehouse space filled with binding supplies, laminating supplies and equipment. This allows us to provide a superior level of service to all of our customers.
We are authorized dealers for GBC/Acco, Quartet, Akiles, Tamerica, Bind-It, Rhin-O-Tuff, Renz, Fastback, Standard, DynaFold, Formax, Holmberg, Performance Office Papers, Martin Yale, Digital Finishing Group, Acco Products, Intimus, Fibermark as well as several other smaller companies.
2. What is Your Return Policy?
Please review our Return Policy for details. If you need to return something, please submit a Return Authorization Request Form. Any products received without a Return Authorization cannot be accepted. If you have any questions, you can reach our Returns Department at email@example.com for assistance. Orders with a promotional gift card will be refunded less the promotional amount.
3. How long will it take to get my items?
At MyBinding.com we strive to get you your product as quickly as possible. In most cases, we are able to ship orders within 1-2 business days. However, depending on the warehouse where the product is housed this is not always possible. Some items may take additional time to ship. If you have a time constraint, please contact us and we will do our best to meet your needs.
Most packages sent from MyBinding.com will be delivered via UPS ground, USPS or Ontrac Shipping (unless expedited shipping is selected). Most packages will take between 1-5 business days in transit, depending on your location. When your package ships you should receive a tracking number that will help you to know exactly when to expect your package. Orders must be placed by 11:30 AM PST to be delivered the following Business Day for Next Day Shipping on eligible items.
4. What Methods of Payment do you Accept?
We accept Visa, Mastercard, Discover and American Express credit cards. Additionally, we accept PayPal payments with confirmed addresses.
For government agencies and public schools we will gladly accept orders on account using a purchase order. Other businesses who wish to order on account with us will need to provide credit information for verification before an account will be opened. Individuals with an account are able to order on our website using a Purchase Order Number by selecting that option during checkout. Alternatively, purchase orders may be faxed to us toll free at 1-800-944-4579 or locally to (503) 640-6152 or emailed to us at firstname.lastname@example.org.
5. Can you help me fix my machine?
At MyBinding.com we are always glad to answer questions about service and support for your machines. Since we are authorized dealers for all of the manufacturers that we represent, we have access to parts for nearly all current machines and for many discontinued models. If you aren’t sure about what part you might need we may be able to provide you with a parts diagram for your machine that can help you determine the exact part you might need. We have placed many of the parts lists for the machines that we carry and for some discontinued machines in our Parts List section of our web page.
If you don’t feel capable of fixing your machine yourself we do offer a mail in repair program. Basically, you send us your machine for a free no obligation repair quote. We will let you know if it is repairable and will give you a quote on the parts and labor for the machine. If you elect to have the machine repaired we will repair it and you will be responsible for the quoted repair costs plus freight. If you choose not to have the machine repaired you would be responsible for the shipping back to your location.
If you are looking for onsite repair services and are located in Oregon or Southwest Washington we have a tech on staff that may be able to help you (depending on what machine you have). Outside of Oregon and Southwest Washington we have an excellent network of partners that repair equipment and would be glad to help you get set up with an appointment to have your equipment repaired.
6. Can I have my name or logo imprinted on Covers or Combs?
Most certainly… MyBinding.com offers a wide selection of custom products. We offer custom imprinted plastic combs in quantities as low as 300 pieces. We also have the ability to produce foil stamped, offset printed or silk screened covers using your custom artwork. Simply choose the cover stock that you wish to use and send us your artwork for a simple no obligation quote.
In addition to custom covers and combs we also offer a number of other custom products including imprinted index tabs, custom sizes and colors of coil, custom length combs, larger sized covers, pre-punched paper and covers, and many other unique products that you may not see on our website.
If you are looking for something that is unique or have questions about custom products, please call us toll free at 1-800-944-4573 or email us at email@example.com.
7. Do you have a low price guarantee?
Yes, we will match a competitor’s price! If you find a lower advertised price on an identical in-stock item (including shipping) from one of our competitors, please call us toll-free at 1-800-944-4573 or email us at firstname.lastname@example.org.
Parameters to our Price Match Policy are:
- Price matched items must be in stock and be the identical items.
- Price match requests must be received before your order is placed.
- MyBinding.com cannot match prices on used, refurbished, and clearance equipment or prices from online auction websites.
- We are unable to Price Match Powis Parker Fastback items.
- We are not responsible for and may not honor competitor offers with pricing, typographical, or photographic errors.
- Price Matched items cannot be combined with any other offers.
8. Will You Ship Products Internationally?
We will gladly ship to APO’s and Canada via the United States Postal Service or UPS. For these orders to these destinations we are able to accept our standard methods of payment (credit cards, paypal, check or Money Order). Please contact by email, live chat or by phone for a shipping quote and to place your order. Please note that you will be responsible for all taxes and duties levied by customs or your local taxing agencies. Please note that international, APO/FPO, Alaska, Hawaii and Puerto Rico shipping calculations are an estimate only and additional charges may apply, you will be contacted if there is a discrepancy in the shipping amount of your order.
9. I lost the Instruction Manual for My Machine can I get a copy?
We get many requests a week from individuals who have misplaced their instruction manuals for their binding machines and laminators. We do have a library of instruction manuals here at our offices and do our best to send manuals by email to people who request them. We have placed many of these manuals online and you can find them on our User Manuals Page. If you can't find the manual there Please let us know what manual you are looking for and we will see if we can help you with your request. Just email us at email@example.com
10. How do I log out of my account?
If you are looking to log out of your account you can do so on the footer or just Click Here.
11. What is HIPAA and FACTA security compliance?
When shopping for paper shredders, security and data destruction are vital. HIPPA and FACTA compliance are federal standards for employee, business, and customer information privacy. We have an article on both HIPPA compliance as well as FACTA compliance. Be sure to check them out whenever you are shopping for shredders and ensure your sensitive information is safe.
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13. What should I do if my item arrives damaged?
In the unfortunate event that your shipment arrives damaged, please document the damage with photographs of both the item and the box it was delivered in, along with a written description of the damage, and send a freight claim request to firstname.lastname@example.org within 24 hours of delivery. If the item arrived via freight truck, please record the damage on the BOL (bill of lading) that is signed upon delivery. Please let us know if you would like the item to be replaced or if you need a refund for this item.