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L801 Printer User Guide Edition 1. March 2013.

Safety Precautions

Do not disassemble any part of your printer. There are no user-repairable parts inside the printer. Disassembly of any part of the printer will void all warranties.

Keep the printer well away from all heat sources and flammable substances.

Switch your printer off immediately and unplug the power cord from the wall socket if you notice any of the following:

• Smoke rising from the printer.
• An acrid smell coming from the printer.
• Sparks being emitted from printer.

Contact your supplier as soon as possible.

Installation

• Install the printer on a flat, level surface.

The printer must remain level at all times. Tilting the printer may cause undue leakage of ink and may damage the printer.

• Avoid wide temperature variations.

Install the printer in a protected location away from direct sunlight, open windows or any other places subject to temperature extremes.

Power Supply

• Always use the Power button on the control panel to turn the printer off. Removing power to the printer in any other manner may damage the printer.
• Use only the supplied power adapter and cord.

Use of any other power supplies or cords may damage the printer and void your warranty.

Printer Usage

• Ensure adequate ventilation to the printer.

Blocking ventilation openings around the printer may cause it to overheat and become damaged.

• Keep liquids and heavy objects away from the printer.

Heavy objects may warp the outer shell, damaging the printer. Liquids may discolor or damage the skin and, if they penetrate it, may damage the printer beyond repair.

• Use only authorized consumables.

Use of any printhead other than authorized Afinia technology printheads will damage the printer and void your warranty. Use of unauthorized inks or ink cartridges may damage the printer and will void your warranty.

• Clear media jams promptly.

To avoid further problems, promptly attend to all media jams, as well as any other cause of printer failure.

• If you are moving the printer, allow sufficient time after installation for the temperature and humidity of the internals of the printer to arrive at equilibrium with the surroundings.

Contents

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 The Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Unpacking, Setup, and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Remove tape and packing materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Connect power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Install ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Install printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Load sample media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Print test label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Install printer driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Troubleshooting Printer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Change Security Passwords (Administrator). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Choosing Label Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Selecting the Media Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Adjusting Alignment for Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Printing Borderless (Full-Bleed) Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Turning Off the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Software Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Embedded Web Server (EWS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 EWS Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 EWS Security Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 EWS Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 EWS Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 EWS Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Guidelines for Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Replacing an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Opening/Closing the Clamshell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Cleaning Debris from the Cutting Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Cleaning the Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Cleaning the Media Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Replacing the Service Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Replacing the Aerosol Fan Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Replacing the Waste Ink Absorber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

If Error Messages Appear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Poor Print Quality or Incorrect Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Other Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Clearing a Media Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Clearing Clogged Ink Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Color Mixing Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Adjusting Sensor Sensitivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Config Options on the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Printer Interface (GPIO) Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 CE Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Waste Electrical and Electronic Equipment Directive . . . . . . . . . . . . . . . . . . .80

Chapter 1

Setting Up the Printer

Start 8 In the Box 8 Parts of the Printer 9 The Control Panel 10 Using the Control Panel 11 Selecting the Security Level 12 Unpacking, Setup, and Installation 13 Remove tape and packing materials 13 Connect power 14 Install ink cartridges 15 Install printhead 15 Load sample media 17 Print test label 18 Install printer driver 18 Troubleshooting Printer Setup 20 Change Security Passwords (Administrator) 21

Setting Up the Printer 7

Start

Set up the printer on a flat, level surface away from direct sunlight (see Safety Precautions on page 3). Ensure that there is:

• A power outlet nearby.
• Sufficient space to work with the printer. The media cover and top cover open upwards, and media loading is from the left side of the printer.

In the Box

Afinia L801 Label Printer

8 Setting Up the Printer

Parts of the Printer

Setting Up the Printer 9

The Control Panel

The printer is ready to print when the control panel displays Printer Online. The Data and Status LEDs together with messages indicate the printer status and any potential problems (Table 1).

The control panel also shows the estimated levels of the ink cartridges. In the example below, the yellow ink cartridge level is between 25 to 50%.

The icons above the printer buttons indicate their functions, which change depending on the current operation (see Table 2).

Table 1 Printer LEDs

LED

Printer is receiving data from the computer.

There are print jobs in the printer memory.

10 Setting Up the Printer

• Printhead is being serviced, or
• Attention needed; a message will be displayed. (See If Error Messages Appear on page 62.)
• An error has occurred; a message will be displayed. (See If Error Messages Appear on page 62.)

Using the Control Panel

The icons above the printer buttons indicate their functions (Table 2).

• When the printer is online, press (Config) to access the configuration menus. The options are described in Config Options on the Control Panel on page 73.
• Press and to scroll through the menus.
• Press (Select) to select an option or setting.
• Press (Return) to return to the previous menu.

CONFIGURATION

Table 2 Printer Buttons

Access the Configuration menus.

Move through the menu options.

Select a menu option or confirm a setting.

Return to previous menu.

Pause or resume printing. If printing roll to roll, the printer pauses for 10 seconds, then prints the next page and pauses again. It will continue to print and pause.

Setting Up the Printer 11

Selecting the Security Level

By default, the printer powers up in security Level 0 (operator), which does not allow changes to some printer settings. For the initial Printer Setup, it is recommended that you change the Security Level to 2 (Administrator) before changing those settings.

NOTE: During initial Setup, Security may already be preset to Level 2. The display will immediately go to the Language setting if it is.

1. On the control panel, select (Config) > Setup > Security > Level 2.
2. Enter the 3-digit password (default is 123).

CONFIGURATION

1. SETUP

SETUP

2. SECURITY

SECURITY

ENTER PASSWORD

Enter the first password digit using the + or - button, then press Select. Repeat for next two digits. Authenticated message will appear with the right password

to return to the main menu.

Table 3 Security Restrictions

Language, Reset, LCD Contrast, LCD Brightness, Date/Time, Unit, Service Station, Sensor, Ext Signal Print, Adjust Offset, DHCP Setting, IP Settings

Reset, Day/Time, DHCP Setting, IP Settings

Items in bold indicate no access to an entire menu; others are specific functions.

12 Setting Up the Printer

Unpacking, Setup, and Installation

Remove tapes and foam from inside the printer.

1 Remove tape and packing materials

Keep all foam and cardboard packing materials!

Squeeze latches to open clamshell

Setting Up the Printer 13

2 Connect power

Choose display language (optional)

After connecting power for the first time, press Config to set the display language for the control panel if you want to change from the default setting of English. Missing Printhead

Plug power cable into printer and outlet

Press the Config button

Press the Select button when the correct language is displayed

Turn on power switch

LANGUAGE

1. English

Press the Power button on the control panel

For other languages, press ,

Press the Return button

LANGUAGE

1. English

14 Setting Up the Printer

3 Install ink cartridges

4 Install printhead

Press the Config button

Open front of printer and release cartridge latch

CONFIGURATION

Insert ink cartridge and close cartridge latch

3. PRINTHEAD

Press until display reads Printhead, then press Select

PRINTHEAD

2. REPLACE

Press until display reads Replace, then press Select

Wait for printhead latch to be released.

Do not open latch before it is released!

Open printhead latch fully.

Close front of printer

Remove nozzle caps. Do not discard the caps! They should be replaced if the printhead is removed from the printer.

Setting Up the Printer 15

Remove printhead from packaging.

Do not touch the ink couplings, electrical contacts, or nozzles.

Remove cover from ink couplings

Do not discard the cover! It should be replaced if the printhead is removed from the printer.

Slowly remove tape from electrical contacts

Check that ink is flowing through the tubes on both sides of the printhead (circled above).

Slowly remove tape from nozzles

No less than 45°

Initialization may take several minutes. The control panel will display Printer Online when initialization is complete.

16 Setting Up the Printer

5 Load sample media

Thread media around dancer and into printer

Loosen tension knob

Insert media until it stops. Slide label guide to edge of label. Wait for printer to load media.

Push media roll against inner guide

Flat side against media roll.

Setting Up the Printer 17

6 Print test label

Sample PQ Plot 6x4

Requires 6” x 4” or 4” x 6” labels with inter-label gap.

CONFIGURATION

Press until display reads Maintenance, then press Select

Top Section:

2. MAINTENANCE

MAINTENANCE

Press until display reads Print Test Page, then press Select

Middle Section:

1. PRINT TEST PAGE

All yellow, black, cyan, black, magenta lines are printed No color mixing on the color bars Numbers 1, 3, 5 are visible

Bottom Section:

PRINT TEST PAGE

Press until display reads PQ Plot 6x4, then press Select

Lines are defined with no missing nozzles Lines are printed in order: Yellow, Black, Cyan, Black, Magenta Vertical dashed lines are straight

2. PQ PLOT 6x4

Lines are defined with no missing nozzles Lines are printed in order: Yellow, Black, Cyan, Black, Magenta

Overall:

No streaking or smearing

7 Install printer driver

Before installing printer driver, ensure that computer meets minimum system requirements (see System Requirements on page 72).

Select Configure to print using USB and click Next

Connect USB cable when prompted.

To connect printer to computer using USB

Insert Installation disc into computer

Select Install Driver from the Installation window

USB

18 Setting Up the Printer

To connect printer to network

Connect printer to network using Ethernet

Press until display reads Default Gateway, then press Select two times. Enter the Default Gateway using the same steps as when setting the Static IP address

g Press

until display reads Wins Server, then press Select two times. Enter the Wins Server using the same steps as when setting the Static IP address

If you will be using DHCP to set the IP Address, skip to step h .

To assign the printer a Static IP address, the Security Level must be set to 2. Please see Selecting the Security Level on page 12.

h Insert Installation disc into computer

Set DHCP Settings to Manual

CONFIGURATION

8. NETWORK

NETWORK

2. DHCP SETTINGS

NETWORK

2. MANUAL

Press until display reads Network, then press Select

Press until display reads DHCP Settings, then press Select.

Select Install Driver from the Installation window

Select Configure to print over the Network and click Next

Press until display reads Manual, then press Select. Press Return to go back to the Network menu

Set the Static IP Address

NETWORK

3. IP SETTINGS

STATIC IP

Press until display reads IP Settings, then press Select three times

Enter the first Static IP digit using the + or - button, then press Select. Repeat for next eleven digits. Press Return once when complete

e Press

until display reads Subnet Mask, then press Select two times. Enter the Subnet Mask using the same steps as when setting the Static IP address

Setting Up the Printer 19

Troubleshooting Printer Setup

If Mech Error 2 or Mech Error 3 appears on the control panel during installation, check the following.

Service station is jammed.

Ensure that the cardboard is removed from inside the printer.

Service station was tilted during shipment.

1. Manually open the clamshell to its highest position.
2. On the control panel, select (Config) > Service Station > Eject. Wait for the printer to eject the service station.
3. Turn off the printer, beginning with the power button on the control panel. When the display turns off, turn off the power switch on the back of the printer.
4. Verify that the Service Station is free and can be manually pulled forward to the front bracket. If yes, proceed to Step 5. If not, contact Technical Support.
5. Align the service station with the guide rails and slide it back into the printer.
6. Check the alignment: the cap on the service station must be parallel to the edge of the platen.
7. Continue pushing the service station while you manually rotate the positioning gear backwards to move the station all the way into the print engine.
8. Close the clamshell.
9. Turn on the printer.

I Forward to eject I

I Backward to install I

20 Setting Up the Printer

Change Security Passwords (Administrator)

Once the printer has been set up, an administrator should change the security passwords using the Embedded Web Server (EWS).

1. On the Windows Start menu, select Afinia > Afinia L801 Label Printer > Toolbox.
2. Click Afinia L801 Label Printer to launch the default web browser and open the EWS for your printer.
3. Click Login and log in with the default password 123.
4. Click Security Setup to change the password for the EWS as well as the passwords for the control panel (default password 123).

See EWS Security Setup on page 38 for more information about security on this printer and Embedded Web Server (EWS) on page 36 on the EWS.

Set Date and Time

Also from the EWS, set the date and time on the printer by synchronizing with the host computer. This option can be found in Advanced Settings.

Setting Up the Printer 21

Chapter 2

Using the Printer

Choosing Label Media 24 Printing Labels 27 Adjusting Alignment for Printing 30 Printing Borderless (Full-Bleed) Labels 32 Turning Off the Printer 35 Software Tools 36 Embedded Web Server (EWS) 36 EWS Security Setup 38 Support Tools 41

Using the Printer 23

Choosing Label Media

Ensure that the label media meets the requirements for the printer (Table 1).

Table 1 Media specifications

Media Type and Dimensions

Gloss, semi-gloss, and matte.

2.0” to 8.5” (50.8 mm to 215.9 mm)

Maximum 40” (1.016 m) Minimum 2” (50.8mm)

Maximum 0.01” (0.3 mm, including liner) Minimum 0.005” (0.13 mm)

Requires 3” (76.2 mm)

Maximum 8” (203.2 mm)

• Roll to cut
• Print and present (non-peel)
• Roll to roll
• Gap
• Continuous
• Black mark (3mm wide, 25.4mm long on left)

Figure 1 Media Roll

Coating on the outside

24 Using the Printer

3.0” (76.0 mm) cardboard core

3.0” (76.0 mm) cardboard core

Up to 8.0” (203.0 mm)

Figure 2 Gap (Transmissive) Media D

Direction of travel through printer as seen from above

Figure 3 Black Mark (Reflective) Media

Reverse side of tag stock

Direction of travel through printer as seen from below

Using the Printer 25

The Barcodes test page is formatted for 4" x 6" labels (with inter-label gap). Larger labels may be used.

On the control panel, select Barcodes.

(Config) > MAINTENANCE > PRINT TEST PAGE >

Sample Barcodes Test Page

CONFIGURATION

2. MAINTENANCE

MAINTENANCE

1. PRINT TEST PAGE

PRINT TEST PAGE

A successful test print includes:

• Barcodes are readable
• Letters and numbers are readable
• No ink smearing, color mixing, or streaks
• Label is printed in black with no other color visible

26 Using the Printer

Printing Labels

The printer is ready to print when the control panel displays Printer Online.

1. Select the Print command from your application.
2. Select the printer and click the Setup, Properties or similar button.

The print settings displayed are the defaults that were set in the printer driver.

3. Change the print settings if needed.

NOTE: Ensure the media settings (e.g. label size) match the media loaded in the printer.

4. Print the document.

Any changes to the settings only apply to the current print job. Once you exit the application, the changes are lost. Make the changes in the printer driver if you wish to keep the settings as the default for all print jobs.

Change Default Settings in Printer Driver

To select the default print settings that will be used for all print jobs:

1. From the Windows Start menu, select Devices and Printers*.
2. Right-click the printer, and select Printing preferences.

The printing preferences contain three tabs as shown in Figure 4.

3. Make the changes and click OK to save.

It is recommended that any adjustments needed for individual print jobs should be performed using the drivers.

• For Windows 7. The steps may differ for other Windows versions.

Using the Printer 27

Figure 4 Printing Preferences

Print pages without any gap. Render entire document to disk before sending to the printer. Select this option if labels are skipped when printing large files.

Adjust horizontal and vertical print position. See Adjusting Alignment for Printing on page 30.

Select whether the current label stock includes a gap between the labels, has a black mark between the labels, or is continuous stock.

Used to specify the label size sensing mechanism.

Sheets Per Cut – Cut after printing the specified number of labels.

Print and Present – Print, cut, and present label. Remove the label to continue printing.

Roll to Roll – Select this option if a rewinder is used.

28 Using the Printer

Selecting the Media Type

Selecting the media type that matches the media you are printing on will usually give the best print results.

Select this Media Type:

When you are printing on:

Plain (uncoated) paper and labels.

Glossy labels. This option optimizes print quality and dry time.

Glossy labels. This option uses more ink for better color.

Using the Printer 29

Adjusting Alignment for Printing

Always print a few test labels to check the alignment of the image. If the image is not centered, adjust the Top of Form and/or Left Edge offsets.

A positive value for Top of Form adjusts the image towards the top of the label.

A positive value for Left Edge adjusts the image towards the left of the label.

NOTE: Adjustment values entered in the driver and using the control panel are cumulative. The corresponding values are added together. If you have already made the correct adjustments in one location, you do not need to enter them in the other.

30 Using the Printer

Adjust Alignment from Printer Driver

The offset settings are found on the Media tab, in the Position Adjustment section.

Use the controls to enter in the adjustments necessary to center the printed image on the label.

Adjust Alignment from Control Panel

This setting requires security Level 1 (supervisor) or higher. Select the security level before you proceed (see Selecting the Security Level on page 12).

1. On the control panel, select (Config) > ADJUST OFFSET > TOP OF FORM or LEFT EDGE.
2. Set the offset value.

to return to the main menu.

CONFIGURATION

6. ADJUST OFFSET

ADJUST OFFSET

1. TOP OF FORM

TOP OF FORM

Press , each digit.

to choose + or – and to set

to move to next position.

PP

Using the Printer 31

Printing Borderless (Full-Bleed) Labels

As the Borderless setting in the Print Drivers can change the scale of the image to print without retaining the same height-to-width proportions, it is not recommended that you use that setting. Instead, follow the procedure below.

There are a few considerations before printing borderless:

• Fine tuning of the print position is required. The smaller the label gap, the more difficult this tuning will be.
• This method requires oversizing the image to be printed. Your image cannot exceed the maximum label width of 8.5”.
• Printing at 12 IPS may result in skipped labels due to the decrease in the label gap. Printing must be done at 6 IPS.

Adjustments for Borderless Printing

Prepare an image larger than the label size. For example, to print borderless on a 6” x 4” label, create an image of 6.08” x 4.08”, giving an allowance of 0.08”.

1. On the General tab of the printer drivers, select Print Speed of 6 IPS.
2. Click the Custom Sizes button to create the new label size.
3. Name the custom size and set the media size to that of the image (6.08” x 4.08” in this example). Click the OK button to save the custom size.
4. On the Media tab, set the Top of Form to a value equal to or greater than the allowance from the oversizing of the image (for this example, a value equal to or greater than 0.08”).

Verify the units are set to the correct selection (in this example, Inches should be selected).

5. Also ensure that Inter-Label Gap or Black Mark is selected as the media layout on the Media tab.

32 Using the Printer

6. Print a few labels to check the print position. If the image does not print to the edge or prints over the edge, adjust the Top of Form and Left Edge offsets from either the print drivers or the control panel ( (Config) > ADJUST OFFSET). See Adjusting Alignment for Printing on page 30.
7. Print a few more labels to verify the changes to the offsets are placing the label in the correct position. Adjust again if necessary.
8. Adjust the Bottom of Form offset from the control panel ( (Config) > ADJUST OFFSET > BOTTOM OF FORM) to eliminate under-printing or over-printing. This offset is only accessible using the control panel.

BOTTOM OF FORM

0 .0 5 inch

The Bottom of Form offset does not change the position of the image on the label. Instead, it changes the amount that is clipped from the bottom of the image.

A negative value will clip less of the oversized image when printed, increasing the printed height of the image. Negative adjustments should be made if there is white space at the bottom of the label.

A positive value will clip more of the image, decreasing the printed height of the image. Positive adjustments should be made if the image is over-printing past the bottom of the label.

EXAMPLE:

Left Edge: Horizontal adjustment

Image/page size 6.08” x 4.08”

Top of Form: Adjust starting line

Label 6” x 4”

Bottom of Form: Adjust ending line

Note: Minimize the bleed to avoid excess ink on the label backing.

9. The Cutter Offset may need to be adjusted as well from the control panel ( (Config) > ADJUST OFFSET > CUTTER OFFSET), as the Bottom of Form adjustment may change where the cuts occur. See Cutter Offset on page 76.

Using the Printer 33

10.Reprint and adjust again if needed. When correctly adjusted, the image should fill the entire label with a minimum of over-printing.

Adjust offsets via control panel and/or drivers

It is recommended that the offsets be changed back to their original values when the borderless printing has been completed.

Use the same method for reversing the adjustments as was used to originally make the adjustments. Changes made using the control panel should be reversed on the control panel, and changes made using the print drivers should be reversed in the print drivers.

34 Using the Printer

Turning Off the Printer

Always use the Power button to turn off the printer.

CAUTION: Removing power to the printer in any other manner may damage the printer.

1. Press the Power button on the control panel, then press

SWITCH OFF

2. Wait for the LCD display on the control panel to turn off, then turn off the Power switch at the back of the printer.

During a normal shutdown, the printer will service the printhead and save data to the memory before turning off.

If the Printer Will Not Switch Off

If the printer does not respond when you press the Power button, press and hold the power button for 5 seconds. The printer should switch off. However, it will not be able to perform the normal shutdown processes. Do not use this option unless it is absolutely necessary.

Using the Printer 35

Software Tools

• Embedded Web Server (EWS)
• EWS Security Setup

Embedded Web Server (EWS)

The Embedded Web Server (EWS)* provides remote access to the printer. You can monitor the printer status and check usage metrics. The administrator can also log in to view additional information and change various settings.

1. On the Windows Start menu, select Afinia > Afinia L801 Label Printer > Toolbox. If the printer is installed on the network, enter the IP address in a web browser* on any PC on the network and skip step 2.
2. Click Afinia L801 Label Printer to launch the default web browser* and open the EWS for your printer.

The EWS displays printer information and usage metrics on the Printer Status page. Click Login to log in for full access to all the EWS pages (described in Table 2).

• Recommended: Internet Explorer 8/Firefox 15 or later, at 1280 x 700 or higher resolution. Requires Java plug-in enabled in browser.

36 Using the Printer

Table 2 EWS pages

Access to printer information, ink levels, and usage metrics. Also shows the current printer settings.

(See EWS Security Setup on page 38.)

Set the passwords for accessing the following:

• Embedded Web Server (EWS). The EWS password can have 3 to 12 alphanumeric characters. Special characters are not allowed.
• Level 1 (Supervisor) security on control panel.
• Level 2 (Administrator) security on control panel.

The control panel password must contain 3 digits.

Set the minimum security level allowed to access the following protected settings:

• Language
• LCD Brightness/Contrast
• Sensor Sensitivity

Network settings for the printer.

Print test labels. Be sure to load the correct size labels (with inter-label gap) before printing.

• Restart printer Turn the printer off and on.
• Reset to default settings Reset settings to the factory defaults.
• Synchronize printer date and time with host PC Set the printer date and time by synchronizing with the host PC.

Click Submit to send the selected command to the printer.

Mid Job Servicing Interval

Applies to roll-to-roll printing only. Choose from the three options to determine how frequently the printer will perform a servicing routine during printing. Printing will pause, the servicing will occur, then printing resumes.

• Retract media when printer is idle for 10 minutes When media remains in the printer for some time, it may become deformed and printing is affected. To avoid this problem, select this option to automatically retract the media.

Using the Printer 37

EWS Printer Status

There are three pages on the Printer Status section, Information, Ink Level, and Local Settings.

Information

The Information page will provide the Model, Print Engine ID, Firmware Version, Printer Status, and Printed Length. In addition, the Total Labels Printed and Total Cuts Made are listed. You can reset these last two counters independently by selecting the one to be reset from the drop-down list and clicking the Reset button.

Ink Level

The Ink Level page will show you the amount of ink remaining in each cartridge.

In addition, the Ink Cost can be specified, which will then be used to determine the Ink Estimate in the Ink Usage section below when the Submit button is clicked. The usage can be exported to a file in .csv format.

Local Settings

The Local Settings page will give you the current settings for the Print by External Trigger (On/Off), Unit (inch/mm), the four offsets, the LCD Contrast and Brightness, the Label Gap Sensor Sensitivity, and the Black Mark Sensor Sensitivity.

These settings can only be viewed in the EWS. Any changes to these settings must be performed on the control panel or drivers.

EWS Security Setup

The Afinia L801 printer has three levels of security. See Selecting the Security Level on page 12 for the list of security restrictions.

Level 0 (operator)

The printer powers up in level 0 by default, which allows users to access all the functions needed to print, but not to change printer parameters via the control panel.

Level 1 (supervisor)

The user can access certain printer parameters. A password is required to access this level.

Level 2 (administrator)

All parameters are enabled. A password is required to access this level.

The administrator can change the passwords through the Embedded Web Server (EWS). It is recommended that the administrator change the passwords once the printer has been set up. The default password is 123 for the EWS and the printer control panel.

38 Using the Printer

Change Passwords

1. Log in to the EWS. a On the Windows Start menu, select Afinia > Afinia L801 Label Printer > Toolbox. b Click Afinia L801 Label Printer to launch the default web browser and open the EWS for your printer. c Click Login to log in with your admin password.
2. Select Security Setup, then select Printer Password.
3. Set the password and click Submit.

• The EWS password can have 3 to 12 alphanumeric characters. Special characters are not allowed.
• The control panel password must contain 3 digits.

Change Security Level for Printer Settings

The administrator can change the security level for the following protected printer settings, which are enabled at Level 1 by default.

1. Log in to the EWS.
2. Select Security Setup followed by Printer Security.
3. From the dropdown list, select the minimum security level allowed to access each setting.

For example, if you set Language to Level 0 - Operator, then all security levels will have access to this setting.

Using the Printer 39

EWS Network Setup

The Network Setup page can be used to change the IP information. The same settings can also be changed from the control panel.

EWS Diagnostics

The Diagnostics page can be used to send test prints to the printer. These are the same test prints available in the control panel.

EWS Advanced Settings

The Advanced Settings page can be used to send Remote Commands to the printer, set the Mid Job Servicing Interval, and set the printer to Retract media when the printer is idle for 10 minutes.

The Remote Commands include Restart Printer, Reset to Default Settings, and Synchronize Printer Date and Time with Host PC. Select the command to send and click the Submit button.

The Mid Job Servicing Interval is used for Roll-to-Roll printing only to be sure the nozzles are kept healthy. The three options are as follows:

Minimum: The Mid Job Servicing occurs every 2475” (62865 mm) or 9 minutes, whichever comes first.

Normal (Default): The servicing occurs every 1650” (41910 mm) or 6 minutes, whichever comes first.

Maximum: Servicing occurs every 550” (13970 mm) or 2 minutes, whichever comes first.

If white streaking appears on the labels during Roll-to-Roll printing, increase the Mid Job Servicing interval from the current setting.

If color mixing is observed on the labels during Roll-to-Roll printing, decrease the Mid Job Servicing interval from the current setting.

This setting should only be changed if necessary.

NOTE: Mid Job Servicing will not resolve print issues such as white streaks due to paper dust or debris accumulation in the print zone.

The Retract media when the printer is idle for 10 minutes option will unload the media by rolling it backwards if the printer has not been used for 10 minutes. This is done to keep the labels from curling inside the printer, which may cause the label media to rub against the printhead when printing resumes. This setting is checked by default.

The media will need to be reloaded after it has been retracted in order to print.

40 Using the Printer

Support Tools

On the Windows Start menu, select Afinia > Afinia L801 Label Printer > Support Tools.

The Support Tools consist of the following:

• Get Tech Support: Opens the Afinia Label Printer Technical Support web page.
• Buy Consumables: Opens the consumables web page for you to purchase ink supplies online.
• Update Firmware: Used to select the update file for the printer firmware. Consult Technical Support before performing a firmware update.
• Get Printer Info: Displays a log of printer activity and errors. This may be required when you contact Technical Support.
• Contact Info: Allows you to save your contact information, which will be included in the Printer Info log.

Using the Printer 41

Chapter 3

Printer Maintenance

Guidelines for Preventive Maintenance 44 Replacing an Ink Cartridge 45 Cleaning the Printhead 46 Replacing the Printhead 47 Opening/Closing the Clamshell 50 Cleaning Debris from the Cutting Zone 51 Cleaning the Sensors 52 Cleaning the Media Guide 54 Replacing the Aerosol Fan Filter 58 Replacing the Waste Ink Absorber 59

Guidelines for Preventive Maintenance

Recommended maintenance depends on the print mode that is most frequently used. If you mostly print Roll to Roll (≥80%), refer to Table 3. Otherwise, see Table 4. Inspect means to check the condition and replace if necessary.

Note that these are general guidelines for preventive maintenance. As operating conditions for your printer may differ, adjust your maintenance schedule accordingly.

Maintenance items not on the tables below should be performed on an as-needed basis. These maintenance items will be covered before the scheduled maintenance.

Table 3 Maintenance Schedule: For ≥80% Roll to Roll Operation

Every 1M inches (25,400 m)

Every 2.5M inches (63,500 m)

Every 5M inches (122,500 m)

1. Inspection should occur every 20 cartridges or 6 months, whichever comes first.

Table 4 Maintenance Schedule: For ≥80% Roll to Cut/Print and Cut/Present Operation

Every 1M inches (25,400 m)

Every 2.5M inches (63,500 m)

Every 5M inches (122,500 m)

1. Inspection should occur every 20 cartridges or 6 months, whichever comes first.

NOTE: When using the cutting feature and continuous media or die-cut media with the outer matrix left in place, the print zone and cutting zone should be inspected for dust and debris every 3 rolls and cleaned as needed.

Replacing an Ink Cartridge

1. Open the front cover of the printer.
2. Open the latch and remove the empty ink cartridge.
3. Insert the new cartridge and close the latch.
4. Close the front cover.

NOTE: Dispose of the empty ink cartridge according to local regulations.

Cleaning the Printhead

The printer provides three automated cleaning cycles for the printhead: Normal, Extended, and Extreme. Always start with the Normal cleaning cycle and proceed to the next level only if print quality does not improve.

1. On the control panel, select

(Config) > Printhead > Clean > Normal.

CONFIGURATION

3. PRINTHEAD

PRINTHEAD

1. CLEAN

CLEAN

2. After the cleaning is completed, try printing again.
3. If issues persist, perform again selecting the Extended cleaning cycle. After cleaning is complete, try printing again.
4. If issues still persist, perform an Extreme cleaning.

NOTE: Extreme cleaning should not be performed unless absolutely necessary, as it may shorten the life of the printhead.

5. If issues still persist, the printhead should be replaced.

Replacing the Printhead

1. Open the printer top cover.
2. On the control panel, select (Config) > Printhead > Replace. Wait for the printhead latch to be released, then open the latch fully.

Do not open latch before it is released!

3. Hold the printhead by the handle and push it toward the printhead latch. Once the printhead is released, lift it out of the printer.

Replace the Nozzle Cover onto the removed printhead.

NOTE: Dispose of the old printhead according to local regulations.

4. Remove the new printhead from its packaging.

Do not touch the ink couplings, electrical contacts, or nozzles.

Do not discard the cover! It should be replaced if the printhead is removed from the printer.

Slowly remove tape from electrical contacts

No less than 45°

Slowly remove tape from nozzles

5. Slide the printhead into the slot. Push it toward the front of the printer. It should snap into place.

6. Close the printhead latch.

Check that ink is flowing through the tubes on both sides of the printhead (circled above).

7. Close the top cover.

Opening/Closing the Clamshell

In the following procedures you may need to open the clamshell in order to access the areas inside the printer.

NOTE: If you will have the clamshell open for more than 5-10 minutes, remove the printhead to ensure the printhead remains healthy. See Replacing the Printhead on page 47.

Opening the Clamshell

1. Open the top cover.
2. Squeeze the latches on either side of the clamshell and open the clamshell to its highest position.

Closing the Clamshell

Squeeze and hold the clamshell latches while you gently lower the clamshell back into place.

Do not allow the clamshell to drop when closing it.

Cleaning Debris from the Cutting Zone

Clear all debris from the cutting zone to avoid contaminating the print zone, especially fine dust particles.

1. Turn off power to the printer. See Turning Off the Printer on page 35.
2. Open the top cover.
3. Vacuum any debris from the cutting zone (shown below in green).
4. Open the clamshell and also check below the cutting zone, at the bottom of the printer and in front of the ink cartridges.
5. Close the clamshell and top cover.
6. Open the front cover and remove any cutting debris.

Cleaning the Sensors

Always keep the media path clean as accumulated dust can affect printing.

1. Open the clamshell to its highest position.
2. Turn off power to the printer. See Turning Off the Printer on page 35.
3. Vacuum any dust or debris from the sensors.

Use the rollers to help you locate the sensors as shown in Figure 5.

4. Clean ink from the TOF sensor if the sensor appears dull

a Fold a lint-free cloth to form a tip and lightly moisten with de-ionized water. Insert it in the opening to clean the TOF sensor. b Repeat with a clean part of the cloth if necessary. c Let the sensor dry before continuing.

5. Vacuum any paper dust or debris from the print zone.

Figure 5 Location of sensors

Transmissive and reflective sensors behind the second roller

TOF sensor behind the first roller

6. Close the Clamshell.

7. Clean any debris from the Exit Sensor, which is located near the front right side of the top of the clamshell.

Exit sensor on top of clamshell

8. Close the top cover. Turn the printer back on.

Cleaning the Media Guide

Excess ink on the Media Guide can affect print quality.

1. Remove the printhead. See Replacing the Printhead on page 47.
2. Open the clamshell to its highest position.
3. Slide the white plastic Media Guide to the right. When it will not move further, gently pull down on the guide.
4. Clean any ink residue from the Media Guide by rinsing with water and drying thoroughly.
5. Line the Media Guide slots up with the metal tabs on the bottom of the clamshell and push the guide back on. Slide guide to the left until it stops.
6. Close the Clamshell.
7. Reinstall the printhead and close the top cover.

Replacing the Service Station

NOTE:

Before you begin, remove the printhead and cap it with the orange protective cover, but do not close the latch after removing the printhead. See Replacing the Printhead on page 47.

• Nitrile powder-free gloves
• T20 Torx driver
• Disposable towels

Removal

1. Manually Open the clamshell to its highest position.
2. On the control panel, select (Config) > Service Station > Eject. Wait for the printer to eject the service station.
3. Move service station towards front of printer.
4. Press the Power button on the control panel to turn off the printer. See Turning Off the Printer on page 35.
5. Turn off the Power switch at the back of the printer and unplug the power cord.
6. Remove the front panel: a Use a T20 Torx driver to remove the four screws (labeled 1 to 4) securing the front panel. b Release the front panel and disconnect the two cables behind the control panel.

cables behind control panel

7. Pull the service station forward until you can disconnect the flex cable to the wiper motor. Loosen the clip on the connector (Figure 6) to release the flex cable.

Ensure that the flex cable does not come into contact with any metallic surface. If it is touching metal and the printer is accidentally turned on, it will short the controller circuit and damage the printer.

Take care when handling the service station. Ink may spill when you tilt the service station.

Never turn on the Printer with the Service Station disconnected!!!

NOTE: Dispose of the old service station according to local regulations.

Installation

8. Insert the flex cable into the connector on the new service station and push in the clip to secure it.

Figure 6 Flex cable to connector on service station

9. Carefully align the service station with the guide rails and slide it into the print engine.

10.Manually rotate the positioning gear backwards while uniformly pushing the service station to move the service station into the print engine.

Figure 7 Positioning gear for service station

11.Reinstall the front panel: Reconnect the two cables to the front panel and replace the screws.

12. Close the clamshell
13. Install the printhead, close the blue latch, and close the covers.
14. Plug the power cord back in and turn the printer on.

Never turn on the Printer with the Service Station disconnected!!!

Replacing the Aerosol Fan Filter

As a general guideline, replace the aerosol fan filter every six months.

• Nitrile powder-free gloves
• Flat-headed screwdriver

1. Turn off power to the printer. SeeTurning Off the Printer on page 35.
2. Open the clamshell to its highest position.
3. Insert the tip of a flat-blade screwdriver into the slot at the corner of the aerosol fan assembly, and pry the cover off.
4. Remove the filter (Figure 8) and replace it with a new one.
5. Snap the cover back into place on the aerosol fan assembly.
6. Close the clamshell and top cover. Turn the printer back on.

Figure 8 Fan assembly

Replacing the Waste Ink Absorber

• Nitrile powder-free gloves

1. Open the front cover of the printer.
2. Squeeze the latches on both sides of the waste ink absorber and pull it out.
3. Remove the waste ink absorber.
4. Slide the new waste ink absorber into the printer. Push it in until it clicks into place.
5. Close the front cover.

NOTE: Take care when replacing the waste ink absorber to avoid staining hands and clothing. Dispose of the used waste ink absorber according to local regulations.

Chapter 4

Troubleshooting

If Error Messages Appear 62 Poor Print Quality or Incorrect Printout 64 Other Printing Problems 66 Clearing a Media Jam 67 Clearing Clogged Ink Nozzles 67 Adjusting Sensor Sensitivity 70

If Error Messages Appear

If error messages are displayed on the printer control panel, check the following table for the solution.

The clamshell is open.

End of roll is detected.

Load a new roll of labels.

The front cover is open.

Close the front cover.

Debris in the cutting zone.

1. Turn off the printer and unplug the power cable.
2. Clean any debris from the cutting zone.

See Cleaning Debris from the Cutting Zone on page 51 for details.

The labels are jammed or cannot 1. Open the media cover. feed into the printer.

2. Cut off the jammed media from the media roll.
3. Open the clamshell to its highest position.
4. Remove the jammed media from inside the printer.
5. Close the clamshell and top cover.
6. Reload the media.

Media used exceeds the maximum Clear the jam and replace the media. See thickness of 0.01” (0.3 mm). Choosing Label Media on page 24.

An ink cartridge is low.

Replace the ink cartridge. Check the ink status icons on the Control Panel for the color that is low.

Note the error code and contact Technical Support. IfMechError 2 o r 3 appea rs during installation, see Troubleshooting Printer Setup on page 20.

The media cover is open.

The ink cartridge is not installed or Remove and reseat cartridge or install an not a genuine Afinia ink cartridge. Afinia ink cartridge. If the problem persists, contact Technical Support.

The printhead is not installed or not Remove and reseat printhead or install an a genuine Afinia printhead. Afinia printhead. If the problem persists, contact Technical Support.

No media is detected.

Load a new roll of labels.

Problems with the media.

See Printer feeds media without printing on page 66.

An ink cartridge is out of ink.

Replace the ink cartridge. Check the ink status icons for the color that is empty.

The printer top cover is open.

Close the top cover.

Poor Print Quality or Incorrect Printout

Long stripes of missing Ink nozzles are blocked. print on several labels

See Clearing Clogged Ink Nozzles on page 67.

Ink is smudged on the The media is not suitable for Replace the media. See Choosing Label Media on page 24. labels use in this printer.

The printhead is dirty.

Run Normal printhead cleaning from the control panel.

Themediaiscurledand 1. Replace the media. See Choosing Label touching the printhead. Media on page 24.

2. If the problem persists, contact Technical Support.

The media i s curled by th e 1. On the EWS Advanced Settings page, set the unwinder when the printer is printer to retract the media when it is idle for idle for a period of time. more than 10 minutes.

2. If the problem persists, contact Technical Support.

The service station needs to be See Replacing the Service Station on page 55. replaced.

Significant misting on Aerosol is not removed because Replace the fan filter. See Replacing the Aerosol labels the fan filter is dirty. Fan Filter on page 58.

Mediausedexceedsthe Replace the media. See Choosing Label Media maximum thickness of 0.01” on page 24. (0.3 mm). If the problem persists, contact Technical Support.

Printed barcode cannot The media is not suitable for Replace the media. See Choosing Label Media be scanned use in this printer. on page 24.

The barcode is too small.

Adjust the size of the barcode.

Ink nozzles are clogged and the See Clearing Clogged Ink Nozzles on page 67. barcode did not print properly.

Mixed or Muddy colors The printhead is dirty (Color Mixing

See Color Mixing Recovery on page 69.

Po sitionofprinted Top of Form position needs Adjust the Top of Form offset from the control image drifts vertically adjustment. panel or printer driver. See Adjusting Alignment for Printing on page 30.

Themediaisnotloaded Reload the media. See Loading Media on page 17. properly.

The media is not suitable for Replace the media. See Choosing Label Media use in this printer. on page 24.

Theprinterisunableto Adjust the sensitivity of the sensors. See correctly detect the inter-label Adjusting Sensor Sensitivity on page 70. gap or black mark.

M i s - registrationor Media settings do not match Make sure the settings are correct for the media labels are skipped the media loaded in the printer. (e.g. media size and orientation).

The media does not meet the See Choosing Label Media on page 24 for the media specifications. specifications.

Theprinterisunableto 1. Clean the sensors. See Cleaning the Sensors correctly detect the inter-label on page 52. gap or black mark.

2. If the problem persists, adjust the sensitivity o f th e s en s o rs . Se eAdj ust i ng S en s o r Sensitivity on page 70.

LabelsareskippedTheprinterisunableto Adjust the media size in the printer driver: when printing roll to correctly detect the inter-label reduce the height by 0.1” (3 mm). roll on media with black black mark. mark

Other Printing Problems

Printer feeds media without Media settings do not match Make sure the Media Layout setting (gap, printing and then displays themedialoadedinthe black mark, or continuous) in the printer No Media or Wrong media printer. driver matches the media used. See Change on the LCD. Default Settings in Printer Driver on page 27

The media does not meet the See Choosing Label Media on page 24 for the specifications. media specifications.

Theprinterisunableto 1. Clean the sensors. See Cleaning the correctly detect the inter-label Sensors on page 52. gap or black mark.

2. If the problem persists, adjust the sensitivity of the sensors. See Adjusting Sensor Sensitivity on page 70.

Changes made using the The changes were not saved 1. Try changing the parameter again. control panel did not take properlyduetouseror 2. If the problem persists, reset the printer. 1 effect. hardware error. Try changing the parameter again.

3. If the problem persists, contact Technical Support.

Labels are not cut

Label not held in Print and Present mode

The exit sensor needs cleaning Clean the exit sensor. See Cleaning the Sensors on page 52.

Label pulls back into printer in Roll to Cut mode

TheLCDismissing The LCD may be damaged. cha ra cters or pa rts of characters

The LCD may need to be replaced. Contact Technical Support.

Nothing is displayed on the Internal electronic or firmware Contact Technical Support. LCD and the printer freezes. failure.

1. Requires security Level 2 (administrator).

Clearing a Media Jam

1. Open the media cover.
2. Cut off the jammed media from the media roll.
3. Open the clamshell to its highest position.
4. Remove the jammed media from inside the printer.
5. Clean any label debris from the sensors and print zone. See Cleaning the Sensors on page 52.
6. Close the clamshell and top cover.
7. Reload the media.

Clearing Clogged Ink Nozzles

Long stripes of missing print or vertical light streaks on several labels may be an indication of clogged ink nozzles. Follow the procedure below to clear the ink nozzles.

After each step, print and check the print quality. Proceed to the next step only if the problem persists.

1. Open the clamshell and inspect the print zone (the area below the clamshell as shown in Figure 9). Vacuum any dust or debris from the area.

NOTE: Do NOT clean the printhead at this point.

Figure 9 Print zone

2. From the control panel, run Normal printhead cleaning. ( (Config) > MAINTENANCE > CLEAN > Normal)

• If print quality shows some improvement, repeat Normal cleaning until the print quality is satisfactory.
• If print quality does not improve, continue with step 3.

3. Run the Extended cleaning cycle from the control panel.

• If print quality shows some improvement, repeat Extended cleaning until the print quality is satisfactory.
• If print quality does not improve, continue with step 4.

4. Run the Extreme cleaning cycle from the control panel.

• If print quality shows some improvement, repeat Extended cleaning until the print quality is satisfactory.
• If print quality does not improve, continue with step 5.

5. Open the clamshell and inspect the printhead. Lightly moisten a lint-free cloth with de-ionized water and gently blot off any ink. Do not wipe side-to-side, as this may mix colors from one nozzle into others. If no ink is visible, gently wipe the ink nozzles from one side to the other.
6. Change the printhead.

Contact Technical Support if the issues persist.

Color Mixing Recovery

If the colors appear muddy or dull, excess ink may be building up on the printhead. If this occurs, perform the following steps.

1. Run the Extended cleaning cycle one time, then print several labels. If the print quality shows improvement, repeat until color quality has recovered
2. If the print quality doesn’t improve, open the clamshell and inspect the printhead for excessive ink (the area below the clamshell as shown in Figure 10).
3. If you see excess ink on the printhead, gently tap the affected area of the printhead with a lint-free cloth, taking care to only touch the area with excess ink. Do not rub the printhead.
4. Close the clamshell and top cover, the re-check the print quality. Run an Extended cleaning cycle again; if print quality improves, repeat the cleaning until color quality has recovered.
5. If the print quality is not improving, contact Technical Support.

Figure 10 Excess ink on Printhead

Excess ink on printhead

NOTE: If color mixing occurs only on the label immediately after servicing occurs when printing Roll-to-Roll, increasing the Mid Job Servicing Interval may resolve the problem. See EWS Advanced Settings on page 40.

Adjusting Sensor Sensitivity

Adjust the sensor sensitivity if you encounter the following problems:

• The printer keeps feeding media and does not print. This may be because the printer is unable to detect the gap or black mark between labels and the sensor sensitivity needs to be increased.
• The printer does not position the media correctly for printing because it detects a “false” gap or mark. In this case the sensor sensitivity needs to be decreased.

The sensor settings require security Level 1 (supervisor) or higher. Select the security level before you proceed (see Selecting the Security Level on page 12).

1. On the control panel, select (Config) > SENSOR > TRANSMISSIVE (for inter-label gap) or REFLECTIVE (for black mark).
2. Set the sensitivity level.

CONFIGURATION

4. SENSOR

SENSOR

1. TRANSMISSIVE

TRANSMISSIVE

to return to the main menu.

Try printing again. If the problem persists after repeated adjustments, the media is not compatible with the printer.

Appendix

System Requirements 72 Config Options on the Control Panel 73 Printer Interface (GPIO) Specifications 77 Regulatory Information 79

System Requirements

The computer used to print must meet the minimum requirements listed below.

Intel® Core™2 and above

Supported operating systems with the latest updates:

• Windows 7 (32- and 64-bit) with Service Pack 1
• Windows Vista (32- and 64-bit) with Service Pack 2
• Windows XP (32- and 64-bit) with Service Pack 3
• .NET Framework 3.5
• Java 1.6 or later (included with printer installation)
• Minimum: 1 GB for Windows XP
• Minimum: 2 GB for Windows Vista and later operating systems
• Recommended: 4 GB or more

Avai lable space

disk Minimum: 1 GB

Config Options on the Control Panel

On the control panel, press

1. Setup

1. Language

2. Reset Settings

3. List Setup

4. Security

1. Level 0

2. Level 1

3. Level 2

5. LCD Contrast

6. LCD Brightness

7. Date/Time

8. Unit

2. Maintenance

1. Print Test Page

1. Barcodes

2. PQ Plot 6x4

3. PQ Plot 4x6

3. Printhead

1. Clean

1. Normal

2. Extended

3. Extreme

2. Replace

4. Service Station

1. Cap Printhead

2. Eject

(Config) to access the following menus and options.

5. Sensor

1. Transmissive

2. Reflective

3. Level 6.Ext Signal Print

1. By I/O

1. Yes

2. No

7. Adjust Offset

1. Top of Form

2. Bottom of Form

3. Left Edge

4. Cutter Offset

8. Network

1. List

2. DHCP Settings 1.Automatic

2. Manual

3. IP Settings 1.Static IP

2. Subnet Mask

3. Default Gateway

4. Wins Server

Menu items in Bold text require the Control Panel Security Level setting of 1 or 2

Menu items in Bold Italic text require the Control Panel Security Level setting of 2

Select the display language for the printer control panel. Supported languages are: English, French, German, Spanish, Italian, Traditional Chinese, Simplified Chinese, and Japanese.

Restore the default factory settings.

Print the key parameters of the printer in a 4” x 6” label format.

Display the current security level:

• Level 0 (operator) – The user can access all the functions needed to print, but cannot change printer parameters via the control panel.
• Level 1 (supervisor) – The user can access certain printer parameters. A password is required to access this level.
• Level 2 (administrator) – All parameters are enabled. A password is required to access this level.

Passwords are set using the EWS (see Embedded Web Server (EWS) on page 36).

Adjust the contrast of the text against the background (–3 to 3). Use and to increase or decrease the value.

Adjust the brightness of the back light (–3 to 3). Use and to increase or decrease the value.

Set the printer clock ( YYYY/MM/DD HH:MM:SS ).

to set each digit (0 to 9).

to move to the next digit.

Unit used for Adjust Offset, either inch or mm. Applies to both Control Panel and EWS units.

Print a test page.

• Barcodes: Print barcode test page in 4” x 6” label format.
• PQ Plot 6x4: Print diagnostics test page in 6” x 4” label format.
• PQ Plot 4x6: Print diagnostics test page in 4” x 6” label format.

Clean the printhead. Always start with the Normal cleaning cycle and proceed to the next level only when print quality does not improve.

• Normal
• Extended
• Extreme

Deprime the printhead and release the printhead latch, allowing the user to change the printhead.

Eject the service station.

Adjust the sensitivity of the transmissive gap sensor (–5 to 5). This sensor detects the inter-label gap or notch.

Adjust the sensitivity of the reflective gap sensor (–5 to 5). This sensor detects the inter-label black mark.

Detect and display the tilt angle of the printer. The print engine needs to be kept within two degrees from the horizontal plane in both the X and Y axes, otherwise ink flow to the printhead will be disrupted. Use this option to help you adjust the printer’s tilt angle within ±2 degrees from horizontal.

Ext Signal Print 1

When this option is selected, the printer receives the print job but will not print until it receives a signal from an external device. See Printer Interface (GPIO) Specifications on page 77.

(Offset range: ±0.5” or ±12.7 mm.)

Adjust the print position vertically on the label. A positive value adjusts the image toward the top of the label while a negative value moves it down.

Adjust the bottom edge of the label for printing by clipping the amount entered from the bottom of the image. Does not change the position of the image on the label. A positive value clips more from the bottom of the image while a negative value clips less (image must be larger than label size for negative value to change print appearance). Changing the BOF may make adjustments to the Cutter Offset necessary.

(Used only for Borderless Printing)

Adjust the print position horizontally on the label. A positive value adjusts the image toward the left of the label while a negative value moves it to the right.

Adjust the position of the cutter. A positive value adjusts the cut away from the top of the label while a negative value moves it nearer.

Print the network setup parameters in a 4” x 6” label format.

Set the IP settings on the printer.

• Automatic: Set DHCP server to automatic.
• Manual: Disable DHCP server or allow user to set a static IP.

Enter the static IP settings for the printer.

• Static IP
• Subnet Mask
• Gateway
• WINS Server

to move to the next digit.

1. Requires security Level 1 (supervisor) or higher.
2. Requires security Level 2 (administrator).

to set each digit (0 to 9).

Printer Interface (GPIO) Specifications

The Printer Electrical Signal Interface and Protocol is developed to coordinate the printing of labels with an external process in a production workflow. Using this protocol, the printer (Device A) receives a print job but will not print until it receives a signal from an external device (Device B).

The following scenario illustrates how this could be used:

1. A box on a conveyor arrives at a workstation. A barcode is read and triggers a message to a computer.
2. The computer sends a print job (probably with some variable data) to the printer.
3. The box reaches the next station on the conveyor and triggers a signal (e.g. by a footswitch or automatically by a sensor). The printer starts printing when the signal is received.

The electrical signal to initiate printing is received at the printer’s GPIO port. The handshaking protocol is as follows:

• The printer signals it is ready to print by pulling down the Print Job Ready signal from high to low.
• Device B signals it is ready by pulling down the Ready signal. This must remain low for at least 50 ms before returning to high.
• The printer prints and pulls up the signal when printing is completed.

Figure 11 Timing Diagram

Table 5 GPIO Pin Assignment (D-sub 9-pin Connector)

HIGH (3.3 V)

ADC 5

Print job ready (output) (GPIO A25)

External device ready (input) (GPIO D04)

Printer error (output) (GPIO D08)

LOW (0 V)

Regulatory Information

FCC Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Any changes or modifications to this equipment which are not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

CE Conformity

For customers in Europe

The CE mark indicates that this product complies with the European requirements for safety, health, environment and customer protection.

This product complies with following European directives: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, WEEE Directive 2002/96/EC and RoHS Directive 2011/65/EU.

Waste Electrical and Electronic Equipment Directive

For customers in Europe

This symbol on the product or on its packaging indicates that this product should be separately disposed of, and not together with other unsorted municipal household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

The separate collection and recycling of waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment, through controlled treatment of possible hazardous substances that may exist. For more information about where you can drop off equipment for recycling, please contact your local city office, your household waste disposal service or the dealer where you purchased the product.