Frequently Asked Questions

MyBinding is one of the largest binding and laminating dealers on the web with over 90 years experience in the binding industry. With a local sales force based in Hillsboro, Oregon we sell a huge variety of equipment and supplies from manufacturers such as GBC, Acco, Akiles, Tamerica, Renz, DFG, and more.

In order to support our substantial base of both local and internet customers we have over 20,000 feet of warehouse space filled with binding supplies, laminating supplies and equipment. This allows us to provide a superior level of service to all of our customers.

We are authorized dealers for GBC/Acco, Quartet, Akiles, Tamerica, Bind-It, Rhin-O-Tuff, Renz, Fastback, Standard, DynaFold, Formax, Holmberg, Performance Office Papers, Martin Yale, Digital Finishing Group, Acco Products, Intimus, Fibermark as well as several other smaller companies.

Please review our Return Policy for details. If you need to return something, please submit a Return Authorization Request Form. Any products received without a Return Authorization cannot be accepted.

If you have any questions, you can reach our Returns Department at returns@mybinding.com for assistance. Orders with a promotional gift card will be refunded less the promotional amount.

At MyBinding.com we strive to get you your product as quickly as possible. In most cases, we are able to ship orders within 1–2 business days. However, depending on the warehouse where the product is housed this is not always possible. Some items may take additional time to ship. If you have a time constraint, please contact us and we will do our best to meet your needs.

Most packages sent from MyBinding.com will be delivered via UPS ground, USPS or Ontrac Shipping (unless expedited shipping is selected). Most packages will take between 1–5 business days in transit, depending on your location. Orders must be placed by 11:30 AM PST to be delivered the following Business Day for Next Day Shipping on eligible items.

We accept Visa, Mastercard, Discover and American Express credit cards. Additionally, we accept PayPal payments with confirmed addresses.

For government agencies and public schools we will gladly accept orders on account using a purchase order. Other businesses who wish to order on account with us will need to provide credit information for verification before an account will be opened. Purchase orders may also be faxed toll free to 1-800-944-4579 or emailed to sales@mybinding.com.

Our nationwide service and repair technicians can support your equipment purchase. Whether choosing to buy a service plan at the same time as your machine or you're looking to repair a broken system, we have factory-trained expert staff available to help get you back up and running quickly.

We also offer installation services and have an online resource section for parts manuals, instruction manuals, and product brochures/spec sheets.

Most certainly — MyBinding offers a wide selection of custom products. We offer custom imprinted plastic combs in quantities as low as 300 pieces. We also have the ability to produce foil stamped, offset printed or silk screened covers using your custom artwork.

In addition to custom covers and combs we also offer custom imprinted index tabs, custom sizes and colors of coil, custom length combs, larger sized covers, pre-punched paper and covers, and many other unique products. Call us toll free at 1-800-944-4573 or email sales@mybinding.com.

Yes, we will match a competitor's price! If you find a lower advertised price on an identical in-stock item (including shipping) from one of our competitors, please call us toll-free at 1-800-944-4573 or email sales@mybinding.com.

• Price matched items must be in stock and be identical items.
• Price match requests must be received before your order is placed.
• MyBinding.com cannot match prices on used, refurbished, or clearance equipment, or prices from online auction websites.
• We are unable to Price Match Powis Parker Fastback items.
• Price Matched items cannot be combined with any other offers.

Unfortunately we currently do not ship outside of the United States.

We get many requests from individuals who have misplaced their instruction manuals. We have placed many of these manuals online and you can find them on our User Manuals Page. If you can't find the manual there, please let us know and we will see if we can help. Email us at sales@mybinding.com.

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When shopping for paper shredders, security and data destruction are vital. HIPAA and FACTA compliance are federal standards for employee, business, and customer information privacy. We have articles on both HIPAA compliance and FACTA compliance to help you choose the right shredder.

Please send remittance payments to:

• mybinding.com
• 7328 238th Ave NE
• Redmond, WA 98053

In the unfortunate event that your shipment arrives damaged, please document the damage with photographs of both the item and the box, along with a written description, and send a freight claim request to sales@mybinding.com within 24 hours of delivery.

If the item arrived via freight truck, please record the damage on the BOL (bill of lading) signed upon delivery. Please let us know if you would like the item replaced or if you need a refund.

Why have prices increased on some items?
Some of our products are now subject to government-imposed tariffs, which have increased our costs. We are not profiting from these increases — our goal is simply to cover the added costs while continuing to provide the quality and service you expect.

Which products are affected?
Tariffs impact select items including wire binding supplies, laminating pouches, poly covers, aluminum screw posts, sheet protectors, and select equipment. This list may change as the situation evolves.

Will prices go back down if tariffs are removed?
Yes! If the government rolls back these tariffs, we will promptly adjust our pricing to reflect lower costs.

Can I still find discounts?
Yes! We regularly offer discounts and promotions. Check our Deals & Coupons page or sign up for our emails to stay informed.