Return & Refund Policy

All returns are at the discretion of MyBinding and must have an assigned Return Authorization Number (RA#). The RA# must be requested within 30 days of receipt of your order and must be requested before you ship back the order.

Requests made after 30 days are not eligible for return. Products shipped back without a valid return authorization number are not eligible for return and will not be processed.

• Return Authorization (RA#) is required for a return to be accepted.
• All returns must be unused and in resalable condition.
• The RA# must be referenced on the shipping label.
• Do not write on the product boxes.
• Returns must be received in the same packaging and condition as originally shipped.
• Items returned from outside the US — including defective machines and warranty claims — must be shipped at the sender's expense. Please refer to our Terms & Conditions regarding refused shipments and order cancellations.

All returns are subject to a restocking charge of 25% of the product total, except in the following cases:

• Defective product
• Product damaged in shipment
• Product received not as ordered

Shipping charges are not refundable unless the product was received defective, damaged in shipment, or not shipped as ordered.

Returns and/or exchanges will not be accepted in the following circumstances:

• Requests made after 30 days of receipt.
• Order shipped back without a valid Return Authorization Number.
• Merchandise has been used, or original boxes are marked, written on, damaged, or have stickers on them.
• Merchandise was custom produced — including custom size, custom color, custom printed, or custom-built supplies or equipment.
• Item was marked as clearance, "all sales final", or refurbished.
• Merchandise is a board of any kind (whiteboards, chalkboards, bulletin boards, tack boards, display boards, letter boards, etc.).
• Large items or equipment delivered oversize or by truck. Any damage to these items must be recorded on the bill of lading signed upon delivery.
• Merchandise includes laminating film, laminating foils, or hot stamp foils.

Before replacements and/or refunds are processed on equipment of any kind, the returned merchandise will be evaluated by the MyBinding service department. This evaluation determines whether the problem is due to a manufacturing defect or operator misuse.

We're sorry to hear you want to return your item. Before doing so, we encourage you to contact us to see if we can resolve the issue.

If you would still like to return your order, please follow the steps below. Be sure you have read and understood our entire Return Policy before completing the form.