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20800 SERIES DEPARTMENTAL SHREDDERS
20801 S 20801 C 20800 EC 20814 20822 EC 20830 EC 20831 EC 20835 EC
Dahle North America, Inc.
375 Jaffrey Road Peterborough, NH 03458 Tel: (603) 924-0003 • Fax: (603) 924-1616 Email: shredders@dahle.com w w w . dahle . c o m
OPERATION MANUAL
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Congratulations on your purchase of a DAHLE Paper Shredder! We here at DAHLE North America are dedicated to providing rugged and dependable products for the large, and not so large office. We are sure your new DAHLE Paper Shredder will meet or exceed your expectations of quality and service.
If you have any questions regarding your new DAHLE paper shredder, call your sales representative, or call DAHLE N.A. Customer Service, toll free, at (800) 995- 1379 between 8:30 am and 5:00 pm Monday through Friday, EST.
Check off the model and record the serial number for your records in the space provided below.
❏ 20801 S ❏ 20830 EC
❏ 20801 C ❏ 20831 EC
❏ 20800 EC ❏ 20835 EC
BEFORE YOU CALL FOR SERVICE
SYMPTOM
POSSIBLE CAUSES
SOLUTION
1. ON/OFF Switch set to wrong postion
2. Unit unplugged
3. Outlet dead
4. Door not fully closed
5. Waste Bin full
1. Cutting blades dry
Move Switch to “I” (on) position Connect to outlet Reset circuit breaker Close Door Empty Waste Bin Lubricate cutting blades according to instructions.
DAHLE SHREDDER SUPPLIES AND ACCESSORIES
Shred Bags (100 per box)
DIAGRAM KEY
Models Personal & 20300 Series 20400, 20500 & 20600 Series 20800 Series High Capacity Models
Forward Switch (electronic models)
Shredder Oil (All Models)
Reverse Switch (electronic models)
Power Switch (electronic models)
READ ALL INSTRUCTIONS BEFORE OPERATING YOUR SHREDDER
Waste Bin
Box of 4 16oz. Bottles Box of 4 1gal Bottles 1 gallon bottle
Automatic Oiling System
SAO-120
4 Liter Auto Oiler
IF ANY OTHER PROBLEMS OCCUR. CALL YOUR AUTHORIZED DAHLE SERVICE DEALER
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CHANGING THE SHRED BAG
SAFETY INSTRUCTIONS
When the Shred Bag (10) is full, the shredder will automatically shut down. On the electronic models an LED indicator will light and an audible alarm will sound. Changing the Shred Bag is quick and easy if you follow these simple directions.
- Turn shredder off.
- Open Door (12) using Door Handle (11) to expose Waste Bin (10) and Shred Bag (9).
- Pull the Waste Bin and full Shred Bag out of the shredder.
- Dispose of full Shred Bag.
- Install new Shred Bag in Waste Bin, draping end of Shred Bag over edge of Waste Bin.
- Push Waste Bin, with new Shred Bag installed, back into shredder.
- Close Door (12).
- Turn on shredder and continue shredding.
CARING FOR YOUR SHREDDER
Clean covers with a clean dry cloth. Do not use water or solvents. Make sure you disconnect your shredder from its power source before cleaning.
Paper shredders, like all mechanical equipment, need proper maintenance to ensure efficient operation. Periodic lubrication of the cutting blades is important to offset the friction generated within the cutting head. Frequency of lubrication will vary depending on the shred size and the amount of usage. A strip-cut shredder receiving light use (1 – 2 hours per week) will require lubrication only once or twice a month, while the same machine used 1 – 2 hours per day will require lubrication weekly. A cross-cut shredder should be lubricated every ½ hour of shredding time to maintain maximum capacity and efficiency.
The procedure for lubricating your shredder is simple, and can be performed by any operator. The oil is packaged in a squeeze bottle and is applied directly to the cutting blades through the feed opening (3). Run a fine stream of lubricant from one side of the feed opening to the other. Run the shredder in REVERSE for a few seconds to help distribute the lubricant evenly. You can now continue shredding as usual.
DAHLE Shredder Oil is the only lubricant you should use in your paper shredder. It has been specially formulated so as not to leave any residue that could attract dust and clog the shredding mechanism. You can order DAHLE Shredder Oil (item # 740) from your local dealer. Repairs on your paper shredder should only be performed by qualified technicians. If you need service, contact your local dealer, or you can contact DAHLE North America Customer Service between 8:30 am and 5:00 pm EST at (800) 995-1379.
NOTE: SHREDDER WILL NOT OPERATE UNLESS DOOR IS COMPLETELY CLOSED
Read the operating instructions carefully before operating your shredder! Do not use in the vicinity of flammable liquids or gases. Do not use in the vicinity of corrosive materials. Do not expose to water or wet conditions. Do not let children operate this, or any other, office equipment. Do not reach into the cutting mechanism during operation - not even from the top or with objects. Do not operate the shredder for a period of more than 5 minutes in no-load operation (operation without paper). Keep hair clear of machine. Keep neckties clear of machine. Keep bracelets, or any other jewelry, clear of machine. Power connection must be accessible at all times. Disconnect from power supply before servicing. The safety devices must not be disabled or removed. Please make sure that the shredder gets sufficient ventilation (ventilating grills must kept free).
BEFORE YOU SHRED
Remove Transport Bolts with wrench provided. Record the Model and Serial Number in the space provided inside the front cover. Be sure the electrical outlet provides the proper power for your shredder (see rating label on rear of shredder). Install Shred Bag (see: “CHANGING THE SHRED BAG”).
TURNING ON YOUR SHREDDER
ON, OFF and REVERSE are controlled by the black Rocker Switch (8a) on the top of the shredder. Moving the switch to the “I” (ON) position activates the shredding mechanism. Moving the switch to the center or “O” (OFF) position turns the shredder off. The REVERSE position “R” will be discussed in “CLEARING A PAPER JAM”.
ALWAYS TURN SHREDDER OFF IF IT WILL BE UNATTENDED FOR LONG PERIODS OF TIME
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20800 EC • 20814 • 20822 EC • 20830 EC • 20831 EC • 20835 EC
- ON/OFF is controlled by the green push button (8) found on top of the shredder.
- Pressing this button turns the shredder on and places it in the stand-by mode.
- Pressing the button again turns the shredder off.
SHREDDING
Turn shredder on. Insert paper squarely into Feed Opening (3). Continue feeding paper into Feed Opening until the shredding mechanism begins to draw the paper in. At this point, allow the paper to feed into shredder on its own. When shredding is complete, turn shredder off.
20800 EC • 20814 • 20822 EC • 20830 EC • 20831 EC • 20835 EC
Turn shredder on. Insert paper squarely into Feed Opening (3). A light barrier will automatically activate the shredding mechanism. Continue feeding paper into the Feed Opening until the shredding mechanism begins to draw the paper in. At this point, allow the paper to feed into the shredder on its own. Once the paper has passed completely through the shredding mechanism, the electronic controls will automatically stop the machine.
To shred a piece of paper too small to break the light barrier, press the FORWARD button (7) once to override the auto ON/OFF function. The shredder will continue to run until the FORWARD button is pressed again.
Microfiche and transparencies can also be shredded in the same manner as paper, however, you should shred a piece of paper after every 8 or 10 sheets of plastic. This helps clean plastic particles out of the shredding mechanism.
REMEMBER TO LUBRICATE YOUR SHREDDER ACCORDING TO INSTRUCTIONS
CAPACITY
Capacity is the number of sheets of 8½” x 11” paper that can be shredded at one time. These figures are approximate and machines may vary slightly due to various conditions. It is not recommended that you try to run your shredder at maximum capacity, as this increases the chance of a paper jam.
Model 20801 S 20801 C 20800 EC 20814 20822 EC 20830 EC 20831 EC 20835 EC
CLEARING A PAPER JAM
If too many sheets of paper are fed into your shredder at one time, it may cause a paper jam. Running your shredder at maximum capacity increases the chance of a paper jam. If a paper jam occurs, it is easy to clear by following these simple steps:
- Turn shredder off using ON/OFF/REVERSE switch (8a).
- Firmly pull on paper sticking out of Feed Opening while holding ON/OFF/REVERSE switch in the REVERSE (R) position.
- After paper has been removed from the Feed Opening, move the ON/OFF/REVERSE switch back to the ON (I) position.
- Separate some of the sheets and continue shredding.
20800 EC • 20814 • 20822 EC • 20830 EC • 20831 EC • 20835 EC
The Auto-Reverse feature, built into the electronic versions of the General Office Shredders, helps prevent paper jams. If the Auto-Reverse feature is activated an audible alarm sounds and the Paper Jam Indicator (6) lights up. If this situation occurs, follow these simple steps:
- Remove paper from Feed Opening. The REVERSE button (7a) may be used if excess paper remains in the Feed Opening. Clear shredding mechanism by pressing the FORWARD button (7).
- Separate some of the sheets and continue shredding.
IT IS NOT RECOMMENDED RUNNING SHREDDERS AT MAXIMUM CAPACITY
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Quick start
- Remove the transport bolts with the wrench provided.
- Check that the outlet matches the rating label on the rear of the shredder.
- Install a shred bag in the waste bin and close the door fully; the shredder will not run with the door open.
- Turn the shredder on: rocker switch to I, or the green push button on electronic models.
- Insert paper squarely into the feed opening and let the mechanism draw it in. Electronic models start and stop automatically.
- Turn the shredder off when finished and whenever it will be unattended for long periods.
Troubleshooting
| Problem | Likely cause | Fix (from the manual) |
|---|---|---|
| Shredder does not run | Switch in wrong position, unit unplugged, dead outlet, door not fully closed or waste bin full. | Move the switch to I, plug in, reset the circuit breaker, close the door or empty the waste bin. Page 3 |
| Reduced performance | Cutting blades are dry. | Lubricate the cutting blades with Dahle Shredder Oil, then run in reverse for a few seconds. Page 3 |
| Paper jam (manual models) | Too many sheets fed at once. | Turn the shredder off, hold the switch in R while pulling the paper out, return to I and feed fewer sheets. Page 5 |
| Alarm sounds and Paper Jam Indicator lights (electronic models) | Auto-Reverse activated by overfeeding. | Remove the paper (use REVERSE if needed), press FORWARD to clear the mechanism, then feed fewer sheets. Page 5 |
| Shredder shuts down with LED and alarm | Shred bag is full. | Turn off, open the door, pull out the waste bin, replace the bag and close the door. Page 4 |
Frequently asked questions
How often should I oil a 20800 Series shredder?
Strip-cut models: once or twice a month at 1–2 hours per week, weekly at 1–2 hours per day. Cross-cut models: every half hour of shredding. See page 4.
What oil should I use?
Only Dahle Shredder Oil (item #740), applied across the feed opening. See page 4.
How do I shred a small piece of paper on electronic models?
Press the FORWARD button once to override the light barrier; press it again to stop. See page 5.
Can it shred transparencies or microfiche?
Yes, but shred a sheet of paper after every 8–10 sheets of plastic to clear particles. See page 5.
Should I shred at maximum capacity?
No. Running at maximum capacity increases the chance of a paper jam. See page 5.
