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commercial shredder
user manual
GMC120D
GXC180TA
GXC200TB
GSC260TC
GXC220TC
GXC1820TD
GSC3220TD
VORTEX ™ SERIES
GXC1631TD
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We are committed to delivering the best-in-class product to you. Being environmentally responsible does not mean one must sacrifice performance, style or innovation.
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commercial shredder
VORTEX™ SERIES
GMC120D GXC180TA GXC200TB GSC260TC GXC220TC GXC1820TD GSC3220TD GXC1631TD
power on / operation reverse / forward mode auto mode / paper jams bin full / power off door open / overheating
warranty / returns / registration
1 table of contents
VoiceAssist ™ / InfoCenter ™ control panel
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EnvyGreen ™ features
carbon neutral
This product is carbon neutral. It meets Carbonfund.org’s Carbon Neutral/CarbonFree ® Product Certification protocol which requires third-party life cycle assessment of the product’s carbon footprint, and carbon reductions in support of third-party validated renewable energy and reforestation projects. To learn more,
energy-saving technology
2 EnvyGreen ™ features
Virtually eliminates vampire energy waste. This machine will automatically power down if not used for 30 minutes – not just “asleep”– but completely powered OFF.
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12-sheet microcut shredder
VORTEX™ SERIES
GMC120D
year
year
UL tested for safety
VorteX ™ cutting system
- InfoCenter ™ LCD panel
technical specifications
shred size 0.12” x 0.35” (3 x 9mm)
sheet capacity 12 sheets
shred speed max sheet capacity 5.7 ft/min (1.7 m/min)
intake throat width 8.66” (220mm)
dimensions (lxwxh) 16.1” x 11.6” x 23.6” (410 x 297 x 600mm)
weight 33.0 lbs (15.0 kg)
basket capacity 6.1 gallons (23.1 liters)
run time (min) 10 ON / 40 OFF
noise level (motor) 55 dB
3 technical specifications
- All-Quiet ™ operation
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18-sheet crosscut shredder
VORTEX™ SERIES
GXC180TA
year
year
UL tested for safety
VorteX ™ cutting system
- InfoCenter ™ LCD panel
- T-Door ™ space-saving design
4 technical specifications
- All-Quiet ™ operation
technical specifications
shred size 0.16”x1.57” (4 x 40mm)
sheet capacity 18 sheets
shred speed max sheet capacity 10.0 ft/min (3.0 m/min)
intake throat width 9.06” (230mm)
dimensions (lxwxh) 15.3” x 11.0” x 25” (390 x 280 x 635mm)
weight 36.6 lbs (16.6 kg)
basket capacity 7.0 gallons (26.5 liters)
run time (min) 20 ON / 60 OFF
noise level (motor) 60 dB
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20-sheet crosscut shredder
VORTEX™ SERIES
GXC200TB
year
year
UL tested for safety
VorteX ™ cutting system
- InfoCenter ™ LCD panel
- T-Door ™ space-saving design
technical specifications
shred size 0.16”x1.57” (4 x 40mm)
sheet capacity 20 sheets
shred speed max sheet capacity 12.0 ft/min (3.6 m/min)
intake throat width 9.06” (230mm)
dimensions (lxwxh) 16.5” x 13.1” x 27.0” (420 x 335 x 687mm)
weight 46.3 lbs (21 kg)
basket capacity 10.0 gallons (37.8 liters)
run time (min) 20 ON / 40 OFF
noise level (motor) 60 dB
5 technical specifications
- All-Quiet ™ operation
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26-sheet stripcut shredder
VORTEX™ SERIES
GSC260TC
year
year
LIFE TIME
UL tested for safety
VorteX ™ cutting system
- InfoCenter ™ LCD panel
- T-Door ™ space-saving design
6 technical specifications
- All-Quiet ™ operation
technical specifications
shred size 0.24” (6mm)
sheet capacity 26 sheets
shred speed max sheet capacity 12.0 ft/min (3.6 m/min)
intake throat width 9.45” (240mm)
dimensions (lxwxh) 17.5” x 14.4” x 32” (445 x 367 x 813mm)
weight 77.1 lbs (35.0 kg)
basket capacity 13.8 gallons (52.4 liters)
run time (min) 20 ON / 40 OFF
noise level (motor) 60 dB
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22-sheet crosscut shredder
VORTEX™ SERIES
GXC220TC
year
year
LIFE TIME
UL tested for safety
VorteX ™ cutting system
- InfoCenter ™ LCD panel
- T-Door ™ space-saving design
- All-Quiet ™ operation
Sweeper
- Particle waste leveler
- Dynamic bin-full indicator
technical specifications
shred size 0.16”x1.38” (4 x 35mm)
sheet capacity 22 sheets
shred speed max sheet capacity 12.0 ft/min (3.6 m/min)
intake throat width 9.45” (240mm)
dimensions (lxwxh) 17.5” x 14.4” x 32.0” (445 x 367 x 813mm)
weight 85.9 lbs (39.0 kg)
basket capacity 13.8 gallons (52.4 liters)
run time (min) 30 ON / 40 OFF
noise level (motor) 53 dB
7 technical specifications
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18-sheet crosscut shredder
VORTEX ™ SERIES
GXC1820TD
UL tested for safety
year
year
LIFE TIME
VorteX ™ cutting system
- InfoCenter ™ LCD panel
- T-Door ™ space-saving design
- All-Quiet ™ operation
Sweeper
- Particle waste leveler
8 technical specifications
- Dynamic bin-full indicator
technical specifications
shred size 0.16”x1.38” (4 x 35mm)
sheet capacity 18 sheets
shred speed max sheet capacity 20.6 ft/min (6.3 m/min)
intake throat width 10.43” (265mm)
dimensions (lxwxh) 21.3” x 18.1” x 34.9” (542 x 460 x 887mm)
weight 105.8 lbs (48.0 kg)
basket capacity 25.3 gallons (96.0 liters)
run time (min) 30 ON / 60 OFF
noise level (motor) 53 dB
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32-sheet stripcut shredder
VORTEX ™ SERIES
GSC3220TD
UL tested for safety
year
year
LIFE TIME
VorteX ™ cutting system
- InfoCenter ™ LCD panel
- T-Door ™ space-saving design
technical specifications
shred size 0.24” (6mm)
sheet capacity 32 sheets
shred speed max sheet capacity 20.6 ft/min (6.3 m/min)
intake throat width 10.43” (265mm)
dimensions (lxwxh) 21.3” x 18.1” x 34.9” (542 x 460 x 887mm)
weight 104.5 lbs (47.4 kg)
basket capacity 25.3 gallons (96.0 liters)
run time (min) 30 ON / 60 OFF
noise level (motor) 53 dB
9 technical specifications
- All-Quiet ™ operation
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16-sheet wide-entry crosscut shredder
VORTEX ™ SERIES
GXC1631TD
UL tested for safety
year
year
LIFE TIME
VorteX ™ cutting system
- InfoCenter ™ LCD panel
- T-Door ™ space-saving design
- All-Quiet ™ operation
Sweeper
- Particle waste leveler
10 technical specifications
- Dynamic bin-full indicator
technical specifications
shred size 0.16”x1.38” (4 x 35mm)
sheet capacity 16 sheets
shred speed max sheet capacity 20.6 ft/min (6.3 m/min)
intake throat width 12.2” (310mm)
dimensions (lxwxh) 21.3” x 18.1” x 34.9” (542 x 460 x 887mm)
weight 105.8 lbs (48.0 kg)
basket capacity 25.3 gallons (96.0 liters)
run time (min) 30 ON / 60 OFF
noise level (motor) 53 dB
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shredder diagram
Dynamic Bin-Full Indicator
VoiceAssist™ Volume Control
VoiceAssist™ InfoCenter™ CD/DVD INFO Button LCD Panel Throat
(Main Power Switch On Rear)
STOP Button
GoECO™ “On” switch
Dynamic Bin Full Indicator
(Main Power Switch On Rear)
Control Panel Buttons
Paper Feed Throat
T-Door Space Saving Design
11 shredder diagram
VoiceAssist™ Technology
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installation
- Only operate this product from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult an electrician.
- Make sure the electrical outlet is easily accessible from the shredder.
- Shredder must be operated only in upright position.
- To make sure the shredder has proper ventilation, place it a minimum distance of 2 in. (5 cm) from the wall or furniture.
safety instructions
- Read and follow all instructions before use. Save these instructions for later use.
- Always turn off and unplug the machine before moving, servicing, cleaning, or anything other than normal operation. Serious injury may result. Clean shredder with a damp cloth, using a mild soap and water solution.
- Do not use abrasives or petroleum-based cleaners.
- Place this product as close as possible to power source for quick and easy unplugging.
12 installation / safety instructions
- Turn off the power switch before removing waste bin. It is advisable to disconnect the power cord before opening the shredder.
- This product should never be placed near a radiator or other heat source.
- Do not allow anything to rest on the power cord. Do not place the power cord where people may walk on it.
- If an extension cord is used with this product, make sure the total ampere (amps) ratings on the products plugged into the extension cord do not exceed the extension cord’s ampere rating.
- Do not attempt to service this product yourself, as opening or removing covers may expose you to risks of getting injured. Also, doing this will void the shredder’s warranty.
- Unplug this product and contact technical support when:
- The power cord or plug is damaged or frayed.
- Liquid has been spilled on the product.
- The product has been exposed to rain.
- The product does not operate normally, even when the operating instructions are followed.
- The product has been dropped, or the casing has been damaged.
- This shredder should be operated only with an operator in attendance.
- Empty the waste bin regularly so that the waste output is not impeded.
- This machine can shred normal paper, credit cards, CDs and DVDs. However, you should shred only one type of these items at a time to avoid causing an overload.
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WARNING
CAUTION: KEEP THIS DEVICE AWAY FROM CHILDREN AND PETS! Place the paper shredder in an area less accessible to children.
DO NOT PLACE FINGERS TOO CLOSE TO THE FEED SLOT, AS SERIOUS INJURY MAY OCCUR. Paper shredders can pull children’s fingers into the shredder mechanism.
AVOID GETTING LOOSE CLOTHING OR JEWELRY NEAR THE FEED SLOT.
AVOID GETTING HAIR NEAR THE FEED SLOT.
NEVER spray any aerosol-based products in or around the shredder. NEVER dispose of flammable chemicals, or materials that have come into contact with flammable chemicals (for example, nail polish, acetone, gasoline) in the shredder basket. NEVER use any petroleum–based or flammable oils or lubricants in or around the machine, as some oils can combust causing serious injury. Lubricants specifically designed for shredders are acceptable.
NEVER place the shredder near water or any heat source. Avoid direct contact with water.
Do not shred papers with paper clips on them. Please take out any paper clips from paper before shredding.
- The shredder blades become jammed with paper.
- The shredder motor makes loud and/or irregular noise during operation.
- The shredder blades or paper guides become bent or compromised in any way. Continuing to operate your shredder with any of the above conditions present could be potentially dangerous.
13 warning
STOP USE IMMEDIATELY IF:
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VoiceAssist ™ & InfoCenter ™
VoiceAssist™ Volume Control Button
VoiceAssist™ INFO Button
The VoiceAssist™ feature works in conjunction with the InfoCenter™ display below. To activate, push the “INFO” button, and the VoiceAssist™ system will verbally explain the status of the shredder and will help you troubleshoot the most common problems which may arise during the shredder operation.
ON FWD Door Open Reverse Overload Bin Full Overheat
InfoCenter™ LCD panel
The InfoCenter™ LCD panel will display the current status of the shredder and will indicate where a problem may be.
14 innovative features
bin full indicator & control panel features
- The Bin Full Indicator will light up in different colors to display the current amount of shredded waste in the waste bin.
Full 3/4 Full 1/2 Full
1/4 Full or less
Available on following models:
GXC220TC
GXC1820TD
GXC1631TD
- The control panel contains the main operation functions. Please see the “Operation” section starting on page 15 for instructions on these buttons.
STOP
GoECO ™ “ON” switch
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PLEASE READ INSTRUCTIONS BEFORE OPERATING SHREDDER.
to power on
- Connect the power cord to a standard outlet.
- Toggle the main power switch on the rear of shredder to the ON position.
for normal operation
- Press the green GoECO™ power saving button to turn ON the shredder. It will clear the paper/run automatically for 2 seconds. The LCD panel will display “ON”. The “GoECOlife” logo will light on and the shredder is then in AUTO mode.
ON FWD Door Open Reverse Overload Bin Full Overheat
AUTO Reverse Bin Full Door Open Overload Overheat Lubricate
Available on following models:
GMC120D
GSC260TC
GXC180TA
GXC220TC
GXC200TB
GXC1820TD
AUTO/ ON Button
GSC3220TD
- Feed up to the maximum allowed sheets of paper for shredding into the paper feeding throat.
- When you press the ”INFO” button, it will speak from the first voice assistance to the last one (Auto / Reverse / bin full / door open / overload / overheat). It will skip to the next message each time you press the “INFO” button until the last message. Press the “speaker” shape button to adjust the volume.
VoiceAssist™ Volume Control Button
VoiceAssist™ INFO Button
15 power on / operation
GXC1631TD
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to put into reverse mode
- Press the “R” button on the control panel.
The shredder is now in Reverse mode, and the motor will move in reverse to push out the paper sheets.
The LCD panel will look like the diagram shown below.
For assistance in the VoiceAssist™ mode, press the button “INFO” and the voice assistance will tell you which mode you are in.
To deactivate the VoiceAssist™ mode, press the button “INFO” again.
ON FWD Door Open Reverse Overload Bin Full Overheat
AUTO Reverse Bin Full Door Open Overload Overheat Lubricate
Reverse Mode Button
Available on following models:
GMC120D
GSC260TC
GXC180TA
GXC220TC
GXC200TB
GXC1820TD
GSC3220TD
GXC1631TD
to put into forward mode
16 reverse / forward mode
- Press the “F” button on the control panel.
The shredder is now in forward mode, and the motor will move forward to shred paper.
The LCD panel will look like the diagram shown below.
ON FWD Door Open Reverse Overload Bin Full Overheat
AUTO Reverse Bin Full Door Open Overload Overheat Lubricate
Available on following models:
GMC120D
GSC260TC
GXC180TA
GXC220TC
GXC200TB
GXC1820TD
GSC3220TD
GXC1631TD
Forward Mode Button
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to return to auto mode
- Press the green GoECO™ power saving button on the control panel.
The shredder is now in AUTO mode, and when you insert paper(s) into the paper throat, the shredder will start automatically.
The LCD panel will look like the diagram shown below.
For assistance in the VoiceAssist™ mode, press the button “INFO” and the voice assistance will tell you which mode you are in.
To deactivate the VoiceAssist™ mode, press the button “INFO” again.
ON FWD Door Open Reverse Overload Bin Full Overheat
AUTO Reverse Bin Full Door Open Overload Overheat Lubricate
Available on following models:
GMC120D
GSC260TC
GXC180TA
GXC220TC
GXC200TB
GXC1820TD
AUTO/ ON Button
GSC3220TD
GXC1631TD
- If you insert more than the maximum number of paper sheets allowed, and jamming occurs, the machine will automatically go into reverse to push out the jammed papers.
The LCD panel will look like the diagram shown below.
The Red LED light underneath the button “INFO” will flash to warn the user.
Press the button, “INFO”, and the VoiceAssist™ function will announce the problem and solution.
To deactivate the VoiceAssist™ mode, press the button “INFO” again.
ON FWD Door Open Reverse Overload Bin Full Overheat
AUTO R everse Bin Full Door Open Overload Overheat L ubricate
Available on following models:
GMC120D
GSC260TC
GXC180TA
GXC220TC
GXC200TB
GXC1820TD
GSC3220TD
GXC1631TD
17 auto mode / paper jams
for paper jams
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bin full
- As the shredded paper waste accumulates to full capacity, the Bin Full indicator will light up. When the waste bin is full, the shredder will not shred any more paper until the bin has been emptied.
The LCD panel will look like the diagram shown below.
The Red LED light underneath the button, “INFO”, will flash to warn the user.
Press the button, “INFO”, and the VoiceAssist™ function will announce the problem and solution.
To deactivate the VoiceAssist™ mode, press the button “INFO” again.
ON FWD Door Open Reverse Overload Bin Full Overheat
AUTO Reverse Bin Full Door Open Overload Overheat Lubricate
Full 3/4 Full 1/2 Full
1/4 Full or less
Available on following models:
GMC120D
GSC260TC
GXC180TA
GXC220TC
GXC200TB
GXC1820TD
Available on following models:
GSC3220TD
GXC220TC
GXC1631TD
GXC1820TD
GXC1631TD
power off
- There are 3 ways to stop the shredder so all power to the shredder will be shut off, also cutting off any phantom load power leakage.
18 bin full / power off
- Press the “STOP” button on the control panel.
- Toggle the main power switch to “OFF” on the rear of the shredder.
- Or, do nothing, and the GoECO™ power saving technology will turn off automatically after 30 minutes of idle time.
STOP Button
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door open
- When the doors are open or ajar, the shredder will not start until the doors are completely closed.
The LCD panel will look like the diagram shown below.
The Red LED light underneath the button, “INFO”, will flash to warn the user.
Press the button, “INFO”, and the VoiceAssist™ function will announce the problem and solution.
ON FWD Door Open Reverse Overload Bin Full Overheat
AUTO Reverse Bin Full Door Open Overload Overheat Lubricate
Available on following models:
GMC120D
GSC260TC
GXC180TA
GXC220TC
GXC200TB
GXC1820TD
GSC3220TD
GXC1631TD
- During long periods of continuous shredding, the shredder’s temperature will rise. When the temperature reaches the maximum allowed level, the shredder will automatically shut off the shredding motor until it has cooled to an acceptable temperature. The shredder will be ready to resume paper shredding when the motor has sufficiently cooled.
The LCD panel will look like the diagram shown below.
The Red LED light underneath the button, “INFO”, will flash to warn the user.
Press the button, “INFO”, and the VoiceAssist™ function will announce the problem and solution.
ON FWD Door Open Reverse Overload Bin Full Overheat
AUTO Reverse Bin Full Door Open Overload Overheat Lubricate
Available on following models:
GMC120D
GSC260TC
GXC180TA
GXC220TC
GXC200TB
GXC1820TD
GSC3220TD
GXC1631TD
19 door open / overheating
overheating
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limited product warranty
The manufacturer warrants the machine for a limited time to be free from defects in material and workmanship. If any part is found to be defective during the warranty period, your sole and exclusive remedy will be repair or replacement, at the manufacturer’s option and expense, of the defective part except for the shipping cost. It is the responsibility of the consumer to pay the shipping costs to return the machine to the manufacturer.
This warranty is valid for the original consumer only with original proof of purchase and is not transferable. This warranty does not apply in cases of abuse, mishandling or unauthorized repair. ANY IMPLIED WARRANTY, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED IN DURATION TO THE APPROPRIATE WARRANTY PERIOD SET FORTH ABOVE. In no event shall the manufacturer be liable for any consequential or incidental damages attributable to this product. This warranty gives you specific legal rights. You may have other legal rights that vary according to the laws of each state.
For more details, or to obtain service under this warranty, please contact us at 866-377-4771.
20 warranty / returns / registration
Please retain original proof of purchase to ensure that your product is recorded and warranty information received.
return instructions
- Before you return your shredder, call 866-377-4771 for a Return Authorization Number (RA#), shipping instructions, and the manufacturer’s address.
- Make a photocopy of the proof of purchase (store receipt), showing original purchase date, and tape it securely to the shredder (DO NOT send the original receipt).
- Pack the shredder in its original carton, or equivalent, and write the RA# clearly on the outside of the box.
- Ship the shredder to the address provided. Save your shipping receipt.
IMPORTANT!
Call us for an ra# before returning a defective product.
product registration
Please register your new product at www.goecolife.com, or call 866-377-4771.
contact us
For more information, please call 866-377-4771, or email us at info@goecolife.com.
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Quick start
- Place the shredder upright, at least 2 in. (5 cm) from walls or furniture, near an easily accessible outlet.
- Plug the power cord into a standard outlet and switch the main power switch on the rear to ON.
- Press the green GoECO button. The shredder clears for 2 seconds, the LCD shows "ON" and it enters AUTO mode.
- Feed paper into the throat, up to the maximum of 22 sheets. Shredding starts automatically.
- Press R for reverse to back paper out, F for forward, and the GoECO button to return to AUTO.
- Press INFO to hear VoiceAssist explain the current status; use the speaker button to adjust volume.
- To turn off, press STOP, switch off the rear main power switch, or let it power down after 30 minutes idle.
Troubleshooting
| Problem | Likely cause | Fix (from the manual) |
|---|---|---|
| Paper jams / shredder reverses on its own | More than the maximum number of sheets was inserted. | The machine automatically reverses to push out the jammed paper. Remove it and feed fewer sheets. Press INFO for VoiceAssist guidance. Page 20 |
| Shredder stops and Bin Full shows | The waste bin is full. | Empty the waste bin. The shredder will not shred until the bin has been emptied. Page 21 |
| Shredder will not start; Door Open shows | The doors are open or ajar. | Close the doors completely. Page 22 |
| Motor stops during long jobs; Overheat shows | The motor reached its maximum temperature after continuous shredding. | Let the shredder cool. It is ready to resume once the motor has cooled sufficiently. Page 22 |
| Shredder turned itself off | GoECO power saving turns the machine off after 30 minutes of idle time. | Press the green GoECO button to turn it back on. Page 21 |
| Loud or irregular motor noise, bent blades or guides | Possible damage to the cutting mechanism. | Stop use immediately, unplug the shredder and contact technical support at 866-377-4771. Page 16 |
Frequently asked questions
How many sheets can the GXC220TC shred at once?
Up to 22 sheets per pass, cutting into 0.16" x 1.38" (4 x 35mm) particles. See page 10.
How long can the GXC220TC run continuously?
The rated run time is 30 minutes on / 40 minutes off. If it overheats, it shuts off the motor until it cools (page 22).
How big is the waste bin?
The bin holds 13.8 gallons. A color Bin Full Indicator shows when it is 1/4, 1/2, 3/4 or completely full. See page 10.
Can it shred credit cards, CDs and DVDs?
Yes. The machine can shred normal paper, credit cards, CDs and DVDs, but shred only one type of item at a time to avoid overload. See page 15; remove paper clips before shredding (page 16).
How do I clear a paper jam?
If too many sheets jam, the shredder automatically reverses to push them out. You can also press R to reverse manually, then refeed fewer sheets (page 19).
