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STANDARD PRODUCT WARRANTY
- Proper use, warranty
We provide a warranty for the device in accordance with our general sales and delivery terms. This warranty excludes wear, damage due to improper handling, natural depreciation, and actions taken by third parties.
Quality is part of the company philosophy and all products are manufactured to the highest quality standards. All technical data and measurements are approximate values and based upon single shift operations. All products are subject to different limits and specifications due to operation length, paper size, grain, weight, misuse/abuse and power configurations.
Prior to operation read the Manufacturer’s Operating Instructions included with this product. This will help ensure all precautions are taken to avoid cancellation of the manufacturer’s warranty.
The manufacturer warrants that any new products sold will be free from defects in material and workmanship when used under specified and normal operating conditions. This warranty is void if repairs are necessitated by accidents, misuse, abuse, water damage or fire.
The capabilities of all products are in each specification flier. Exceeding model specifications causing product failure is not covered by this warranty. Modifications, alterations and repairs must be performed by an authorized technician. Lubrication for cross cut shredders is required every fifteen to thirty minutes of operation, to maintain top working condition and this warranty.
Shredding Capabilities:
Professional Shredders Parts and labor to repair any failure caused by defect is limited to two (2) years from date of invoice. Cutting Rollers are
warranted to be free of manufacturer defects for twenty (20) years from date of invoice. If machine is purchased with an Automatic Oiler, the Cutting Roller is warranted to be free of manufacturer‘s defects to the first buyer for the Lifetime of
the shredder from the date of the original purchase invoice.
- Machine components
NOTES:
- Freight or transportation damage is not classified as a warranty repair in any case.
- Proof of purchase invoice is required from the end-user for warranty validation or warranty registration date.
- All parts under warranty will be shipped and invoiced using standard costs and will be credited for the full amount only when the defective part is returned.
Warning advice LEDs Rocker switch Cover Name plate Caution label Bottom frame Door Paper feed opening
- IT IS RECOMMENDED THAT A MAINTENANCE AGREEMENT BE UTILIZED TO SUPPLEMENT ALL WARRANTIES.
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- Maintenance and care
Cleaning:
- Read all instructions before start-up of the paper shredder. Save these instructions for later use.
- Follow all warnings and instructions marked on the product!
- Make sure no liquid is spilled on or in the paper shredder.
- If the shredder is damaged or does not function properly, switch the device off, pull out the power plug and inform our service engineers.
- Keep paper shredder out of the reach of children.
- This shredder should be operated only with an operator in attendance.
- Switch off the shredder, pull out the power plug.
- When cleaning only use a soft cloth and a mild soap-water solution. Never use scouring agents, cleaning fluid, petroleum or thinners.
When the cutting capacity drops or the noise increases (Cross cut):
- Switch paper shredder off: Tap rocker switch pos. 2.
- Spray special cutting block oil through paper feed opening across the whole width of the cutting system blades.
Risk of injury! Do not reach into the paper feed slot.
- Run cutting system backwards (pos. 2) without feeding paper.
Risk of injury from slivers! Wear protective goggles when destroying hard credit cards.
- Paper dust and particles are shaken off.
Risk of injury by pulling in! Keep long hair, loose articles of clothing, ties, scarves, jewelry etc. away from feed opening. Material with the tendency to form loops, e.g. tapes, strapping material, etc. must not be shredded.
Safety rating DIN 32757 – 1
Cutting capacity (sheets), DIN A4
Noise level (Idle running/ load)
Power for the maximum number of sheets
Volume of shredded material bag
Before changing the location, cleaning or anything else other than normal operation turn off and unplug the paper shredder!
60 dB(A) / 64 dB(A)
62 dB(A) / 64 - 70 dB(A)
Maintenance and service work may be performed only by:
115 V, 60 Hz
- Customer service
- Specially trained staff (e.g. qualified electricians)
- An authorized service technician
Technical and optical modifications reserved.
- This paper shredder should never be placed near or over a radiator or heat source.
- The ventilation slots must not be blocked or covered and they must be at a distance of at least 4” away from walls or furniture.
- Make sure the power plug is easily accessible.
- Before plugging in the power plug, check that the voltage and frequency of your local main supply correspond to those stated on the type plate.
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- Scope of delivery
- Paper shredder, ready for connection, in carton packing
- 5 bags for shredded material
- Special cutting block oil 1.7 oz. (cross cut)
- Operating instructions
Accessories:
- Tray for continuous shredding of computer
- Bag for shredded material
- Special cutting block oil 12 oz., 16 oz., and 1 gallon.
Call for more information.
You have fed in too much paper.
- Putting into operation
Switching the paper shredder on
- Press rocker switch pos. 1.
- Rocker switch locks in.
- Green LED lights.
- Paper shredder is ready for operation (standby).
- The shredding process is started by a photo–cell in the paper feeding opening.
- When the paper feeding opening is free again, the cutting system automatically switches off after approx. 3 sec. and returns to standby.
Switching paper shredder off
- Tap rocker switch pos. 2.
- Rocker switch resets to zero position.
- Press and hold down rocker switch pos. 2.
- Paper is pushed out.
- Separate paper stack.
- Press rocker switch pos. 1.
- Feed paper successively.
Cut material container full
- Red LED on control panel lights.
- Paper shredder switches off
Empty the cut material container, because if it is too full, malfunctions can occur in the cutting system
See “Technical data” for sheet capacity.
Caution! Do not press rocker switch alternately forwards/backwards (pos. 1 / pos. 2): Cutting unit can be damaged.
- Tap rocker switch pos. 2.
- Remove full shredded material bag and insert new bag.
- Red LED on control panel lights.
- Paper shredder switches off.
- Check whether front door is closed properly.
If other faults occur, please check the following before calling our customer service:
- Is power plug inserted?
- Is rocker switch turned on?
- Is the motor overloaded? allow motor to cool down for 15 - 20 min.
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Quick start
- Place the shredder away from radiators and heat sources, with the ventilation slots at least 4" from walls or furniture.
- Check that your mains voltage and frequency match the type plate, then plug in.
- Press the rocker switch to position 1; it locks in and the green LED lights (standby).
- Insert paper. A photocell in the feed opening starts shredding, and the cutting unit stops about 3 seconds after the opening is clear.
- Tap the rocker switch to position 2 to switch off; it resets to zero.
Troubleshooting
| Problem | Likely cause | Fix (from the manual) |
|---|---|---|
| Too much paper fed in (paper jam) | More sheets were fed than the shredder can cut at once. | Press and hold the rocker switch in position 2 to push the paper out, split the stack, press position 1 and feed the paper in smaller batches. Do not switch back and forth between positions 1 and 2. Page 5 |
| Red LED lights and the shredder switches off | The cut material container is full. | Tap the rocker switch to position 2, remove the full bag and insert a new one. Page 5 |
| Red LED lights but the bag is not full | The front door is not closed. | Check that the front door is closed properly. Page 5 |
| Shredder does not run | Power plug not inserted, rocker switch not on, or motor overloaded. | Check the plug and rocker switch. If the motor is overloaded, let it cool for 15–20 minutes. Page 5 |
Frequently asked questions
How often should a cross-cut shredder be oiled?
The warranty terms say lubrication of cross-cut shredders is required every 15 to 30 minutes of operation. Spray special cutting block oil across the full width of the feed opening and run the cutters in reverse without paper. See page 3.
What is the warranty on the HSM 386.2?
Parts and labor are covered for 2 years from the invoice date, and the cutting rollers for 20 years. With an automatic oiler, the cutting roller is covered for the lifetime of the shredder for the first buyer. See page 3.
How do I clear a paper jam?
Hold the rocker switch in position 2 to push the paper out, split the stack and feed it in smaller amounts. See page 5.
What comes in the box?
The shredder, 5 bags for shredded material, 1.7 oz. of special cutting block oil (cross cut) and the operating instructions. See page 5.
